Systems Administrator

Technology
Experienced Professionals

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Systems Administrator

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Description & Responsibilities

Systems Administrator BI/Analytics

Help bring Information Management operations into the future!
Set the bar high for Stability and Reliability!
Help raise our system availability to heights that Delight!
Contribute to the design of a state-of-the art monitoring and alerting system!
Make End User Experience an expected pleasure!

If this excites you and you have a growth mindset – we are looking for you!!

Liberty Mutual Personal Markets has an immediate need for a Systems Administrator in our Information Management Well Managed Engineering Group. If you have a solid BI/Analytics background and excellent problem-solving and organizational skills, you will contribute to the stability and reliability of multiple BI/Analytic technologies. You will assist in making our future state architecture and cloud aspirations a reality and will work with a highly motivated and engaged squad using agile methodology. This is an outstanding opportunity to assist in fueling the growth of our Liberty Mutual Personal Markets organization by administering technologies that power Business Intelligence and Analytics using our Enterprise Data Warehouse.

What does this role entail?

Collaboration on work epics as one team with IT, GRM Data Office, and Business partners
Provide systems administration, operational support and problem resolution for large systems covering multiple technologies.
Contribute and implement ideas and processes to enhance system and platform stability and reliability.
Contribute to future state architecture and cloud initiatives.
Provide support for the multiple environments including:
- Maintain ongoing knowledge of software and hardware environments (including future releases)
- Troubleshoot hardware and software problems, take appropriate corrective action, interact with IT staff and vendors in performing complex testing, support and troubleshooting functions. Communicate and document findings.
- Support production and non-production environments
- Develop performance, SLA, and service quality reporting
- Perform software installation and upgrades.
- Monitor system performance and capacity; report changes in usage.
- Forecast system demand, recommend upgrades, expansion and reconfiguration
- Participate in hardware/software installation, maintenance and support and documentation of hardware/software logs and operating procedures.
- Manage security administration and deployments
- Document standards and operating procedures for a large systems and act as a technical resource to IT staff and systems users.
- Lead upgrade projects
Analyze complex technical problems and design and implement effective solutions.
Proactively provide technical and process-oriented suggestions for improvements and enhancements.

Job Specifications:

Reference: 108725
Category: Technology; Experienced Professionals
Primary Location: Dover, NH
Additional Locations:
Schedule: Full-time

Salary: $84,700 107,800
Education Level: Bachelor’s Degree (±16 years)
Shift: Day Job
Travel: Yes, 10 % of the Time

Qualifications

Minimum Qualifications:

Bachelor’s Degree or related experience in Computer Science or related area of study
Experienced in Agile engineering methodology
BI/Analytic skills required in at least one toolset (e.g. Microstrategy, SAS, Power BI, etc.)
3+ years of experience as a Systems Administrator for BI/Analytics systems required
5+ years of overall IT experience required
Experience in large volume data warehouse and/or data lake environments
Strong oral and written communication skills
Solid time management and organizational skills, and detail-oriented
Must work well independently and in a collaborative team environment.
Strong, positive, proactive team player

Preferred Qualifications:

AWS / Azure cloud administrative experience
End user experience testing skills
Strong SQL coding skills
Python coding skills
Working knowledge of Docker and/or Packer
UNIX/KSH/Shell scripting skills
Splunk – experience developing and understanding dashboards

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Featured Benefits

Here’s some of what you can look forward to as one of our employees.

Competitive CompensationOur compensation programs are designed to deliver above-market pay if you perform well, and significantly above that for exceptional performance over time. Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay.

Flexible Work ArrangementsWe understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more.

Top-Notch Retirement PlansOur pension plan provides a monthly credit equal to 5% of your eligible compensation. You can also participate in our 401(k) plan, which offers a guaranteed match of $0.50 for every $1 you contribute, up to 8% of your eligible pay.

Career DevelopmentFrom regular coaching planning, to paid training, licensing, and 100% tuition reimbursement for approved courses, we’re dedicated to your continued growth, because we know it leads to continued success.

Health & WellnessYou’ll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits—including progressive parental benefits and support.

See Full Benefits

Why Liberty Mutual?

At Liberty Mutual, we exist to help people embrace today and confidently pursue tomorrow— a purpose that’s as true for our employees as it is for our customers. From Analytics and Underwriting to Technology and Legal, our expansive range of roles makes it possible to pursue your tomorrow, today, no matter where your skillsets and passions lie. Here, you’ll discover a diverse atmosphere focused on openness, inclusion, trust, and respect. You’ll also discover that we offer a competitive and comprehensive benefits package designed to support you in all the ways that matter most.

Description & Responsibilities

Systems Administrator BI/Analytics

Help bring Information Management operations into the future!
Set the bar high for Stability and Reliability!
Help raise our system availability to heights that Delight!
Contribute to the design of a state-of-the art monitoring and alerting system!
Make End User Experience an expected pleasure!

If this excites you and you have a growth mindset – we are looking for you!!

Liberty Mutual Personal Markets has an immediate need for a Systems Administrator in our Information Management Well Managed Engineering Group. If you have a solid BI/Analytics background and excellent problem-solving and organizational skills, you will contribute to the stability and reliability of multiple BI/Analytic technologies. You will assist in making our future state architecture and cloud aspirations a reality and will work with a highly motivated and engaged squad using agile methodology. This is an outstanding opportunity to assist in fueling the growth of our Liberty Mutual Personal Markets organization by administering technologies that power Business Intelligence and Analytics using our Enterprise Data Warehouse.

What does this role entail?

Collaboration on work epics as one team with IT, GRM Data Office, and Business partners
Provide systems administration, operational support and problem resolution for large systems covering multiple technologies.
Contribute and implement ideas and processes to enhance system and platform stability and reliability.
Contribute to future state architecture and cloud initiatives.
Provide support for the multiple environments including:
- Maintain ongoing knowledge of software and hardware environments (including future releases)
- Troubleshoot hardware and software problems, take appropriate corrective action, interact with IT staff and vendors in performing complex testing, support and troubleshooting functions. Communicate and document findings.
- Support production and non-production environments
- Develop performance, SLA, and service quality reporting
- Perform software installation and upgrades.
- Monitor system performance and capacity; report changes in usage.
- Forecast system demand, recommend upgrades, expansion and reconfiguration
- Participate in hardware/software installation, maintenance and support and documentation of hardware/software logs and operating procedures.
- Manage security administration and deployments
- Document standards and operating procedures for a large systems and act as a technical resource to IT staff and systems users.
- Lead upgrade projects
Analyze complex technical problems and design and implement effective solutions.
Proactively provide technical and process-oriented suggestions for improvements and enhancements.

Job Specifications:

Reference: 108725
Category: Technology; Experienced Professionals
Primary Location: Dover, NH
Additional Locations:
Schedule: Full-time

Salary: $84,700 107,800
Education Level: Bachelor’s Degree (±16 years)
Shift: Day Job
Travel: Yes, 10 % of the Time

Apply Now

Qualifications

Minimum Qualifications:

Bachelor’s Degree or related experience in Computer Science or related area of study
Experienced in Agile engineering methodology
BI/Analytic skills required in at least one toolset (e.g. Microstrategy, SAS, Power BI, etc.)
3+ years of experience as a Systems Administrator for BI/Analytics systems required
5+ years of overall IT experience required
Experience in large volume data warehouse and/or data lake environments
Strong oral and written communication skills
Solid time management and organizational skills, and detail-oriented
Must work well independently and in a collaborative team environment.
Strong, positive, proactive team player

Preferred Qualifications:

AWS / Azure cloud administrative experience
End user experience testing skills
Strong SQL coding skills
Python coding skills
Working knowledge of Docker and/or Packer
UNIX/KSH/Shell scripting skills
Splunk – experience developing and understanding dashboards

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Apply Now

Featured Benefits

Here’s some of what you can look forward to as one of our employees.

Competitive CompensationOur compensation programs are designed to deliver above-market pay if you perform well, and significantly above that for exceptional performance over time. Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay.

Flexible Work ArrangementsWe understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more.

Top-Notch Retirement PlansOur pension plan provides a monthly credit equal to 5% of your eligible compensation. You can also participate in our 401(k) plan, which offers a guaranteed match of $0.50 for every $1 you contribute, up to 8% of your eligible pay.

Career DevelopmentFrom regular coaching planning, to paid training, licensing, and 100% tuition reimbursement for approved courses, we’re dedicated to your continued growth, because we know it leads to continued success.

Health & WellnessYou’ll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits—including progressive parental benefits and support.

See Full Benefits

Apply Now

Why Liberty Mutual?

At Liberty Mutual, we exist to help people embrace today and confidently pursue tomorrow— a purpose that’s as true for our employees as it is for our customers. From Analytics and Underwriting to Technology and Legal, our expansive range of roles makes it possible to pursue your tomorrow, today, no matter where your skillsets and passions lie. Here, you’ll discover a diverse atmosphere focused on openness, inclusion, trust, and respect. You’ll also discover that we offer a competitive and comprehensive benefits package designed to support you in all the ways that matter most.

Apply Now

Fair Chance Notices: Philadelphia | Los Angeles | San Francisco

Insurance and innovation.
Here, they’re two sides of the same coin.

View video transcript

From Our Employees

Katie G.

Product Owner

Katie describes Liberty Mutual’s role in using emerging technologies to anticipate and improve the lives of our customers.

View video transcript

Matthew M.

Scrum Master

Matt speaks to the fast-changing nature of technology and Liberty Mutual’s ability to foresee and adapt to changing technologies and customer needs.

View video transcript

Pranjal S.

Software Developer

Pranjal discusses the Tech Start Development Program and the role it played in preparing him for an IT-related career at Liberty Mutual.

View video transcript

Rebecca S.

Product Designer

Rebecca shares her experience participating in Digital Garage, a program in which teams spend a month away from day-to-day responsibilities to focus solely on a customer pain point and how to best solve for it.

View video transcript

From Our Employees

Claims

Liberty Mutual has provided consistent yearly virtual training through My Career and Development Center. Additionally, I have received training and insight into other parts of the business through the Individual Development Plan I set up with my manager.

Kyle J.

Claims Resolution Specialist III –Fastpath Property

Liberty Mutual encourages one-on-one coaching with each employee and their manager. I receive weekly feedback regarding my professional development and I am able to discuss my long-term goals and how to achieve them.

Jenna M.

Inside Auto Claims Representative

My favorite thing about my job is being able to assist customers and walk them through the claims process. I am able to provide them with the expectations of the process and what will happen next.

Tamia McK.

Claims Customer Care Associate

Liberty Mutual genuinely cares for anddevelops their employees. They also encourage employees to transition within the company and provide a great atmosphere for learning anddeveloping.

Steven N.

Claims Customer Care Associate

You feel part of a team. Everyone is appreciative of your hard work.

Gina D.

Senior Customer Claims Representative

My goal in my position is to create peace of mind with the customer by listening to their specific needs and responding with concern and expertise. As I’ve continued to learn and grow in this position, I’ve expanded my claims knowledge,and providing that expertise to customers is very rewarding. And, I learn something new every day.

Alison W.

Claims Adjuster

Liberty Mutual provides us with a great benefit package, excellent wages, an understanding of the need for work/life balance, and many career growth opportunities. We are also given additional incentives to achieve,such as the Circle of Excellence and the Chairman’s Award.

Jennifer A.

Claims Customer Care Rep

Liberty Mutual has provided consistent yearly virtual training through My Career and Development Center. Additionally, I have received training and insight into other parts of the business through the Individual Development Plan I set up with my manager.

Kyle J.

Claims Resolution Specialist III –Fastpath Property

Liberty Mutual encourages one-on-one coaching with each employee and their manager. I receive weekly feedback regarding my professional development and I am able to discuss my long-term goals and how to achieve them.

Jenna M.

Inside Auto Claims Representative

My favorite thing about my job is being able to assist customers and walk them through the claims process. I am able to provide them with the expectations of the process and what will happen next.

Tamia McK.

Claims Customer Care Associate

Liberty Mutual genuinely cares for and develops their employees. They also encourage employees to transition within the company and provide a great atmosphere for learning and developing.

Steven N.

Claims Customer Care Associate

You feel part of a team. Everyone is appreciative of your hard work.

Gina D.

Senior Customer Claims Representative

My goal in my position is to create peace of mind with the customer by listening to their specific needs and responding with concern and expertise. As I’ve continued to learn and grow in this position, I’ve expanded my claims knowledge, and providing that expertise to customers is very rewarding. And, I learn something new every day.

Alison W.

Claims Adjuster

Liberty Mutual provides us with a great benefit package, excellent wages, an understanding of the need for work/life balance, and many career growth opportunities. We are also given additional incentives to achieve, such as the Circle of Excellence and the Chairman’s Award.

Jennifer A.

Claims Customer Care Rep

Customer Service

Liberty Mutual strives to develop employees, attempting to keep them indefinitely. Other companies view employees as a body that can sit ata desk and perform a task until that position is no longer needed. Iam empowered every day to do the right thing for our customers and other employees.

Adam H.

Senior Outbound Gold Customer Service Representative

I love the people here. There really is a Liberty Mutual employee community that is hard to describe. We all support each other, even supporting one another between sites. It’s pretty awesome!

Heather H.

CRC Lead &Senior Gold CSR • Spokane, WA

Liberty Mutual strives to develop employees, attempting to keep them indefinitely. Other companies view employees as a body that can sit ata desk and perform a task until that position is no longer needed. Iam empowered every day to do the right thing for our customers and other employees.

Adam H.

Senior Outbound Gold Customer Service Representative

I love the people here. There really is a Liberty Mutual employee community that is hard to describe. We all support each other, even supporting one another between sites. It’s pretty awesome!

Heather H.

CRC Lead &Senior Gold CSR • Spokane, WA

Field Sales

I have coached new sales reps in the KEYS program and the process has been mutually beneficial. Coaching allows me to sharpen my skills while mentoring and benefits the new rep in building a relationship with a more tenured rep.

Samantha J. B.

Executive Sales Representative

Working at Liberty Mutual has provided me with the flexibility, earning potential, and autonomy that I was looking for. Because you have the backing of Liberty Mutual, you get to reap the rewards of an amazing benefits package, solid salary, and unlimited commissions without the stress of daily operations of managing an office.

Kryslin J.

Sales Representative II

I have coached new sales reps in the KEYS program and the process has been mutually beneficial. Coaching allows me to sharpen my skills while mentoring and benefits the new rep in building a relationship with a more tenured rep.

Samantha J. B.

Executive Sales Representative

Working at Liberty Mutual has provided me with the flexibility, earning potential, and autonomy that I was looking for. Because you have the backing of Liberty Mutual, you get to reap the rewards of an amazing benefits package, solid salary, and unlimited commissions without the stress of daily operations of managing an office.

Kryslin J.

Sales Representative II

Inside Sales

The culture at Liberty Mutual is more inclusive. There are many different contests to motivate the employees and to make the job more enjoyable. The compensation and bonusesreally reflect the amount of work that you do, therefore I feel like I am respected as an insurance professional.

Sarah R.

Sales Development Specialist

My coaches and supervisors gave me all of the tools I needed to do my job and beyond. The management team has acknowledged the hard work I put in and has given me opportunity to coach. My manager even took me on a visit to Plano, Texas to coach there. I love Liberty Mutual as a whole and I look forward to growing with the company for a very long time.

Nicholas H.

Hiring Manager

The culture at Liberty Mutual is more inclusive. There are many different contests to motivate the employees and to make the job more enjoyable. The compensation and bonusesreally reflect the amount of work that you do, therefore I feel like I am respected as an insurance professional.

Sarah R.

Sales Development Specialist

My coaches and supervisors gave me all of the tools I needed to do my job and beyond. The management team has acknowledged the hard work I put in and has given me opportunity to coach. My manager even took me on a visit to Plano, Texas to coach there. I love Liberty Mutual as a whole and I look forward to growing with the company for a very long time.

Nicholas H.

Hiring Manager

From Our Employees

Lee S.

Underwriting consultant

Liberty is a flexible, inclusive environment that believes in promoting from within, as well as empowering their employees to improve processes.

Leslie P.

Business strategy director

Without a doubt, it is the people at Liberty that have made my experience so positive. Everyone in this organization is intelligent, driven, and genuine. I am inspired every day by my team and feel lucky to be part of an organization that promotes a people-first culture.

Alison W.

Claims

I knew I wanted to work for an employer that values its employees and gives them lots of meaningful ways to grow. I also wanted to work for a company that truly valued its customers.

Laqwan B.

Product owner

The most satisfying part of my job is being able to work with individuals who are very knowledgeable and love learning. I find it very motivating.

Shaunette O.

Customer service

My favorite things about Liberty Mutual are its commitments to innovation, diversity, community involvement, and professional development.

Liberty is a flexible, inclusive environment that believes in promoting from within, as well as empowering their employees to improve processes.

Lee S.

Underwriting Consultant

Without a doubt, it is the people at Liberty that have made my experience so positive. Everyone in this organization is intelligent, driven, and genuine. I am inspired every day by my team and feel lucky to be part of an organization that promotes a people-first culture.

Leslie P.

Business Strategy Director

I knew I wanted to work for an employer that values its employees and gives them lots of meaningful ways to grow. I also wanted to work for a company that truly valued its customers.

Alison W.

Claims

The most satisfying part of my job is being able to work with individuals who are very knowledgeable and love learning. I find it very motivating.