Scrum Master I/II

Technology
Experienced Professionals

var cookie_value = jQuery(".addn-cat").text(); var cookie_value_compli = jQuery(".compli").text(); jQuery.cookie("additional_categories", cookie_value , { path: '/' }); jQuery.cookie("cookie-compli", cookie_value_compli , { path: '/' });

Scrum Master I/II

Apply Now

Description & Responsibilities

Scrum Master I & Scrum Master II openings

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual.

You will be a Scrum Master or Scrum Master II for the Direct Service & Claims portfolio in our Digital organization. Our group strives to build engaging digital services and capabilities for our U.S. platform users. Your teams build features such as online policy changes, pay your bill online, policy insurance coverage comparison tools, and obtaining insurance documents and information relevant toward making an educated decision about your insurance policy online.

As a Scrum Master or Scrum Master II you will act as a servant leader to lead agile practice and coach your agile teams to develop customer-centric digital software applications and services in a dynamic environment providing rapid delivery for our business partners. We are looking for someone who enjoys working in a highly collaborative environment that values team collaboration, speed and quality, with a strong desire to inspire change as we continue on our agile transformational journey.

In this role, you would:

Be a part of an Agile team delivering solutions to millions of customers daily.
Collaborate and seek problems together with peer Scrum Masters and development teams, and be eager to share your expertise.
Our customer-centric approach is a cornerstone of our methodology and we need refreshing and sometimes disruptive new ways to best serve them.
Oversee scrum process and coaches the team; facilitates transparency, inspection, and adaption
Able to effectively facilitate agile events
Work with the Product Owner to support short and long-term release planning, and to keep work backlog health and prepared for execution
Shield the team from external interference to enable optimal functionality and productivity
Anticipate and addresses potential or actual impediments to team delivery
Champion close collaboration across all team members; inspires cross-training and team support
Build a trusting and safe environment where problems may be raised without fear of reprisal

Job Specifications:

Reference: 109545
Category: Technology; Experienced Professionals
Primary Location: Boston, MA
Additional Locations:
Schedule: Full-time

Salary: $0 0
Education Level: Bachelor’s Degree (±16 years)
Shift: Day Job
Travel: No

Qualifications

This role might be for you if you:

Understand software development and relevant domains/products/journeys typically acquired through a Bachelor’s degree in computer science or a related technical discipline and a minimum of 8 years of experience in Agile development including coaching on agile methodologies
Have extensive knowledge of IT concepts, strategies, methodologies, architectures and technical standards
Are able to coach a team and stakeholders on Agile practices and ensure adherence to Agile methodology
Enjoy solving problems and are able to resolve conflicts through strong mediation skills.
Communicate clearly and have the ability to deliver complex messages and teach new concepts.
You enjoy coaching and mentoring a team to maximize progress and potential
Are motivated and driven, and have the ability to influence and drive teams to success using Agile/scrum/Lean practices

Benefits & Culture:

In GRM US Digital, we embrace all of the values of our Fortune 100 company and push our practices and technology skill sets to the next level. In this organization, we are an agile set of teams dedicated to helping impact the lives of thousands of customers every day. We embrace a modern co-working style with exceptional work/life balance, ergonomic work areas, substantial benefits, and best-in-class amenities.

Liberty Mutual is one of America’s Best Employers for Diversity and one of the Best Employers for Women http://bit.ly/LibertyMutual-BestPlacesToWorkforWomen one of the Best Employers for New Grads http://bit.ly/LibertyMutual-BestPlacesforNewGrads and one of the Best Places to Work http://bit.ly/LibertyMutual-BestPlacestoWork . We offer excellent benefits for our employees including generous parental leave, retirement plans including 401k and pension, education reimbursement, commuter benefits, college savings plans, and much more.

To learn more about our benefit offerings and culture please visit:
https://LMI.co/Benefits
http://bit.ly/LibertyMutual-Culture

EOE Statement:

Liberty Mutual is an equal opportunity employer. We embrace an environment that is free from all discrimination in the workplace, in its business, or by its vendors. Liberty Mutual values diversity and the differences and similarities of our employees. We foster a diverse and inclusive work environment that leads to better ideas, stronger teams and more innovative products and services for our customers. Learn More:

Featured Benefits

Here’s some of what you can look forward to as one of our employees.

Competitive CompensationOur compensation programs are designed to deliver above-market pay if you perform well, and significantly above that for exceptional performance over time. Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay.

Flexible Work ArrangementsWe understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more.

Top-Notch Retirement PlansOur pension plan provides a monthly credit equal to 5% of your eligible compensation. You can also participate in our 401(k) plan, which offers a guaranteed match of $0.50 for every $1 you contribute, up to 8% of your eligible pay.

Career DevelopmentFrom regular coaching planning, to paid training, licensing, and 100% tuition reimbursement for approved courses, we’re dedicated to your continued growth, because we know it leads to continued success.

Health & WellnessYou’ll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits—including progressive parental benefits and support.

See Full Benefits

Why Liberty Mutual?

At Liberty Mutual, we exist to help people embrace today and confidently pursue tomorrow— a purpose that’s as true for our employees as it is for our customers. From Analytics and Underwriting to Technology and Legal, our expansive range of roles makes it possible to pursue your tomorrow, today, no matter where your skillsets and passions lie. Here, you’ll discover a diverse atmosphere focused on openness, inclusion, trust, and respect. You’ll also discover that we offer a competitive and comprehensive benefits package designed to support you in all the ways that matter most.

Description & Responsibilities

Scrum Master I & Scrum Master II openings

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual.

You will be a Scrum Master or Scrum Master II for the Direct Service & Claims portfolio in our Digital organization. Our group strives to build engaging digital services and capabilities for our U.S. platform users. Your teams build features such as online policy changes, pay your bill online, policy insurance coverage comparison tools, and obtaining insurance documents and information relevant toward making an educated decision about your insurance policy online.

As a Scrum Master or Scrum Master II you will act as a servant leader to lead agile practice and coach your agile teams to develop customer-centric digital software applications and services in a dynamic environment providing rapid delivery for our business partners. We are looking for someone who enjoys working in a highly collaborative environment that values team collaboration, speed and quality, with a strong desire to inspire change as we continue on our agile transformational journey.

In this role, you would:

Be a part of an Agile team delivering solutions to millions of customers daily.
Collaborate and seek problems together with peer Scrum Masters and development teams, and be eager to share your expertise.
Our customer-centric approach is a cornerstone of our methodology and we need refreshing and sometimes disruptive new ways to best serve them.
Oversee scrum process and coaches the team; facilitates transparency, inspection, and adaption
Able to effectively facilitate agile events
Work with the Product Owner to support short and long-term release planning, and to keep work backlog health and prepared for execution
Shield the team from external interference to enable optimal functionality and productivity
Anticipate and addresses potential or actual impediments to team delivery
Champion close collaboration across all team members; inspires cross-training and team support
Build a trusting and safe environment where problems may be raised without fear of reprisal

Job Specifications:

Reference: 109545
Category: Technology; Experienced Professionals
Primary Location: Boston, MA
Additional Locations:
Schedule: Full-time

Salary: $0 0
Education Level: Bachelor’s Degree (±16 years)
Shift: Day Job
Travel: No

Apply Now

Qualifications

This role might be for you if you:

Understand software development and relevant domains/products/journeys typically acquired through a Bachelor’s degree in computer science or a related technical discipline and a minimum of 8 years of experience in Agile development including coaching on agile methodologies
Have extensive knowledge of IT concepts, strategies, methodologies, architectures and technical standards
Are able to coach a team and stakeholders on Agile practices and ensure adherence to Agile methodology
Enjoy solving problems and are able to resolve conflicts through strong mediation skills.
Communicate clearly and have the ability to deliver complex messages and teach new concepts.
You enjoy coaching and mentoring a team to maximize progress and potential
Are motivated and driven, and have the ability to influence and drive teams to success using Agile/scrum/Lean practices

Benefits & Culture:

In GRM US Digital, we embrace all of the values of our Fortune 100 company and push our practices and technology skill sets to the next level. In this organization, we are an agile set of teams dedicated to helping impact the lives of thousands of customers every day. We embrace a modern co-working style with exceptional work/life balance, ergonomic work areas, substantial benefits, and best-in-class amenities.

Liberty Mutual is one of America’s Best Employers for Diversity and one of the Best Employers for Women http://bit.ly/LibertyMutual-BestPlacesToWorkforWomen one of the Best Employers for New Grads http://bit.ly/LibertyMutual-BestPlacesforNewGrads and one of the Best Places to Work http://bit.ly/LibertyMutual-BestPlacestoWork . We offer excellent benefits for our employees including generous parental leave, retirement plans including 401k and pension, education reimbursement, commuter benefits, college savings plans, and much more.

To learn more about our benefit offerings and culture please visit:
https://LMI.co/Benefits
http://bit.ly/LibertyMutual-Culture

EOE Statement:

Liberty Mutual is an equal opportunity employer. We embrace an environment that is free from all discrimination in the workplace, in its business, or by its vendors. Liberty Mutual values diversity and the differences and similarities of our employees. We foster a diverse and inclusive work environment that leads to better ideas, stronger teams and more innovative products and services for our customers. Learn More:

Apply Now

Featured Benefits

Here’s some of what you can look forward to as one of our employees.

Competitive CompensationOur compensation programs are designed to deliver above-market pay if you perform well, and significantly above that for exceptional performance over time. Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay.

Flexible Work ArrangementsWe understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more.

Top-Notch Retirement PlansOur pension plan provides a monthly credit equal to 5% of your eligible compensation. You can also participate in our 401(k) plan, which offers a guaranteed match of $0.50 for every $1 you contribute, up to 8% of your eligible pay.

Career DevelopmentFrom regular coaching planning, to paid training, licensing, and 100% tuition reimbursement for approved courses, we’re dedicated to your continued growth, because we know it leads to continued success.

Health & WellnessYou’ll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits—including progressive parental benefits and support.

See Full Benefits

Apply Now

Why Liberty Mutual?

At Liberty Mutual, we exist to help people embrace today and confidently pursue tomorrow— a purpose that’s as true for our employees as it is for our customers. From Analytics and Underwriting to Technology and Legal, our expansive range of roles makes it possible to pursue your tomorrow, today, no matter where your skillsets and passions lie. Here, you’ll discover a diverse atmosphere focused on openness, inclusion, trust, and respect. You’ll also discover that we offer a competitive and comprehensive benefits package designed to support you in all the ways that matter most.

Apply Now

Fair Chance Notices: Philadelphia | Los Angeles | San Francisco

Insurance and innovation.
Here, they’re two sides of the same coin.

View video transcript

From Our Employees

Katie G.

Product Owner

Katie describes Liberty Mutual’s role in using emerging technologies to anticipate and improve the lives of our customers.

View video transcript

Matthew M.

Scrum Master

Matt speaks to the fast-changing nature of technology and Liberty Mutual’s ability to foresee and adapt to changing technologies and customer needs.

View video transcript

Pranjal S.

Software Developer

Pranjal discusses the Tech Start Development Program and the role it played in preparing him for an IT-related career at Liberty Mutual.

View video transcript

Rebecca S.

Product Designer

Rebecca shares her experience participating in Digital Garage, a program in which teams spend a month away from day-to-day responsibilities to focus solely on a customer pain point and how to best solve for it.

View video transcript

From Our Employees

Claims

Liberty Mutual has provided consistent yearly virtual training through My Career and Development Center. Additionally, I have received training and insight into other parts of the business through the Individual Development Plan I set up with my manager.

Kyle J.

Claims Resolution Specialist III –Fastpath Property

Liberty Mutual encourages one-on-one coaching with each employee and their manager. I receive weekly feedback regarding my professional development and I am able to discuss my long-term goals and how to achieve them.

Jenna M.

Inside Auto Claims Representative

My favorite thing about my job is being able to assist customers and walk them through the claims process. I am able to provide them with the expectations of the process and what will happen next.

Tamia McK.

Claims Customer Care Associate

Liberty Mutual genuinely cares for anddevelops their employees. They also encourage employees to transition within the company and provide a great atmosphere for learning anddeveloping.

Steven N.

Claims Customer Care Associate

You feel part of a team. Everyone is appreciative of your hard work.

Gina D.

Senior Customer Claims Representative

My goal in my position is to create peace of mind with the customer by listening to their specific needs and responding with concern and expertise. As I’ve continued to learn and grow in this position, I’ve expanded my claims knowledge,and providing that expertise to customers is very rewarding. And, I learn something new every day.

Alison W.

Claims Adjuster

Liberty Mutual provides us with a great benefit package, excellent wages, an understanding of the need for work/life balance, and many career growth opportunities. We are also given additional incentives to achieve,such as the Circle of Excellence and the Chairman’s Award.

Jennifer A.

Claims Customer Care Rep

Liberty Mutual has provided consistent yearly virtual training through My Career and Development Center. Additionally, I have received training and insight into other parts of the business through the Individual Development Plan I set up with my manager.

Kyle J.

Claims Resolution Specialist III –Fastpath Property

Liberty Mutual encourages one-on-one coaching with each employee and their manager. I receive weekly feedback regarding my professional development and I am able to discuss my long-term goals and how to achieve them.

Jenna M.

Inside Auto Claims Representative

My favorite thing about my job is being able to assist customers and walk them through the claims process. I am able to provide them with the expectations of the process and what will happen next.

Tamia McK.

Claims Customer Care Associate

Liberty Mutual genuinely cares for and develops their employees. They also encourage employees to transition within the company and provide a great atmosphere for learning and developing.

Steven N.

Claims Customer Care Associate

You feel part of a team. Everyone is appreciative of your hard work.

Gina D.

Senior Customer Claims Representative

My goal in my position is to create peace of mind with the customer by listening to their specific needs and responding with concern and expertise. As I’ve continued to learn and grow in this position, I’ve expanded my claims knowledge, and providing that expertise to customers is very rewarding. And, I learn something new every day.

Alison W.

Claims Adjuster

Liberty Mutual provides us with a great benefit package, excellent wages, an understanding of the need for work/life balance, and many career growth opportunities. We are also given additional incentives to achieve, such as the Circle of Excellence and the Chairman’s Award.

Jennifer A.

Claims Customer Care Rep

Customer Service

Liberty Mutual strives to develop employees, attempting to keep them indefinitely. Other companies view employees as a body that can sit ata desk and perform a task until that position is no longer needed. Iam empowered every day to do the right thing for our customers and other employees.

Adam H.

Senior Outbound Gold Customer Service Representative

I love the people here. There really is a Liberty Mutual employee community that is hard to describe. We all support each other, even supporting one another between sites. It’s pretty awesome!

Heather H.

CRC Lead &Senior Gold CSR • Spokane, WA

Liberty Mutual strives to develop employees, attempting to keep them indefinitely. Other companies view employees as a body that can sit ata desk and perform a task until that position is no longer needed. Iam empowered every day to do the right thing for our customers and other employees.

Adam H.

Senior Outbound Gold Customer Service Representative

I love the people here. There really is a Liberty Mutual employee community that is hard to describe. We all support each other, even supporting one another between sites. It’s pretty awesome!

Heather H.

CRC Lead &Senior Gold CSR • Spokane, WA

Field Sales

I have coached new sales reps in the KEYS program and the process has been mutually beneficial. Coaching allows me to sharpen my skills while mentoring and benefits the new rep in building a relationship with a more tenured rep.

Samantha J. B.

Executive Sales Representative

Working at Liberty Mutual has provided me with the flexibility, earning potential, and autonomy that I was looking for. Because you have the backing of Liberty Mutual, you get to reap the rewards of an amazing benefits package, solid salary, and unlimited commissions without the stress of daily operations of managing an office.

Kryslin J.

Sales Representative II

I have coached new sales reps in the KEYS program and the process has been mutually beneficial. Coaching allows me to sharpen my skills while mentoring and benefits the new rep in building a relationship with a more tenured rep.

Samantha J. B.

Executive Sales Representative

Working at Liberty Mutual has provided me with the flexibility, earning potential, and autonomy that I was looking for. Because you have the backing of Liberty Mutual, you get to reap the rewards of an amazing benefits package, solid salary, and unlimited commissions without the stress of daily operations of managing an office.

Kryslin J.

Sales Representative II

Inside Sales

The culture at Liberty Mutual is more inclusive. There are many different contests to motivate the employees and to make the job more enjoyable. The compensation and bonusesreally reflect the amount of work that you do, therefore I feel like I am respected as an insurance professional.

Sarah R.

Sales Development Specialist

My coaches and supervisors gave me all of the tools I needed to do my job and beyond. The management team has acknowledged the hard work I put in and has given me opportunity to coach. My manager even took me on a visit to Plano, Texas to coach there. I love Liberty Mutual as a whole and I look forward to growing with the company for a very long time.

Nicholas H.

Hiring Manager

The culture at Liberty Mutual is more inclusive. There are many different contests to motivate the employees and to make the job more enjoyable. The compensation and bonusesreally reflect the amount of work that you do, therefore I feel like I am respected as an insurance professional.

Sarah R.

Sales Development Specialist

My coaches and supervisors gave me all of the tools I needed to do my job and beyond. The management team has acknowledged the hard work I put in and has given me opportunity to coach. My manager even took me on a visit to Plano, Texas to coach there. I love Liberty Mutual as a whole and I look forward to growing with the company for a very long time.

Nicholas H.

Hiring Manager

From Our Employees

Lee S.

Underwriting consultant

Liberty is a flexible, inclusive environment that believes in promoting from within, as well as empowering their employees to improve processes.

Leslie P.

Business strategy director

Without a doubt, it is the people at Liberty that have made my experience so positive. Everyone in this organization is intelligent, driven, and genuine. I am inspired every day by my team and feel lucky to be part of an organization that promotes a people-first culture.

Alison W.

Claims

I knew I wanted to work for an employer that values its employees and gives them lots of meaningful ways to grow. I also wanted to work for a company that truly valued its customers.

Laqwan B.

Product owner

The most satisfying part of my job is being able to work with individuals who are very knowledgeable and love learning. I find it very motivating.

Shaunette O.

Customer service

My favorite things about Liberty Mutual are its commitments to innovation, diversity, community involvement, and professional development.

Liberty is a flexible, inclusive environment that believes in promoting from within, as well as empowering their employees to improve processes.

Lee S.

Underwriting Consultant

Without a doubt, it is the people at Liberty that have made my experience so positive. Everyone in this organization is intelligent, driven, and genuine. I am inspired every day by my team and feel lucky to be part of an organization that promotes a people-first culture.

Leslie P.

Business Strategy Director

I knew I wanted to work for an employer that values its employees and gives them lots of meaningful ways to grow. I also wanted to work for a company that truly valued its customers.

Alison W.

Claims

The most satisfying part of my job is being able to work with individuals who are very knowledgeable and love learning. I find it very motivating.