Remote- LICENSED Customer Service Representative
Remote- LICENSED Customer Service Representative
Description & Responsibilities
We are currently hiring for start date of June 5, 2023
Shift Start Times will begin after 10:30am EST
As a Gold Trusted Advisor, we operate as an extension of our independent agents. As a licensed agent you will support our Independent Agents and policy holders 24 hours a day/7 day a week/ 365 days a year. Taking inbound phone calls, building rapport, expressing empathy, quickly identifying, and resolving the customers’ needs while educating them on products and services we offer to protect what they value most.
At the heart of growing our program is you – our valued employee! We focus our efforts to help you become a subject matter expert as a Gold Trusted Advisor and create a development plan for your future career with Liberty Mutual/Safeco Insurance.
Our hours of operation are from Sunday through Saturday, 7:00am-12:15am PST. We support our customers 24 hours a day/7 days a week/365 days a year so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays.
Paid Training: Mandatory attendance is critical to your success and as such is required for the duration of training and performance will be continually assessed throughout. The paid training is Monday – Friday between 7am-3:30pm PST (40 hours per week) for approximately 8 weeks.
- An Active P&C PRODUCERS or Personal Lines License is REQUIRED (with the ability to sell insurance)
- The following states/districts are EXCLUDED from eligibility at this time: Alaska, Arizona, California, Georgia, Hawaii, Illinois, Montana, New York, Maryland, Washington DC
The salary range for this position is $37,100 – $46,100 and depends on where you live in the country.
Responsibilities:
- Working in a fast-paced call center environment taking inbound phone calls back-to-back with a structured schedule
- Held to high standards to meet/exceed targeted metrics and objectives related to schedule adherence, call handling time, and lead generation
- Interprets policy contracts to insured based on expert knowledge of personal lines auto products
- Understands aspects of billing systems as it pertains to policy coverage
- Identifies and communicates transactions and impact to policy premium
- Evaluates and makes decisions regarding exceptions to payment plan and fees
- Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient
- Develops and maintains product, procedural and technical systems knowledge
- Completes licensing and continuing education requirements
- Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business
- Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services
- Maintains and tracks accurate data in various computer systems
Job Specifications:
Reference: 2023-57365
Category: Customer Service
Primary Location: Remote
Additional Locations:
Schedule: Full-Time
Category: Customer Service
Primary Location: Remote
Additional Locations:
Schedule: Full-Time
Salary: USD $37,100.00 – $43,500.00 / Year
Education Level:
Travel: As Needed
Education Level:
Travel: As Needed
Qualifications
Qualifications
- Active P&C Personal Lines License is REQUIRED
- Ability to be licensed in 50 states
- Associate`s degree in a business-related field or equivalent training recommended
- Minimum of 18 months work experience preferred in a fast-paced environment
- Ability to review, record and organize written data from a variety of sources with no pre-established format
- Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment are required
- Proficiency with computers is mandatory
- Knowledge and ability to use Microsoft office tools is necessary
- Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward in having you join us to help achieve our goals together.
- Bilingual – Spanish/English skilled candidates encouraged to apply
Featured Benefits
Here’s some of what you can look forward to as one of our employees.
Competitive CompensationOur compensation programs are designed to deliver above-market pay if you perform well, and significantly above that for exceptional performance over time. Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay.
Flexible Work ArrangementsWe understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more.
Top-Notch Retirement PlansOur pension plan provides a monthly credit equal to 5% of your eligible compensation. You can also participate in our 401(k) plan, which offers a guaranteed match of $0.50 for every $1 you contribute, up to 8% of your eligible pay.
Career DevelopmentFrom regular coaching planning, to paid training, licensing, and 100% tuition reimbursement for approved courses, we’re dedicated to your continued growth, because we know it leads to continued success.
Health & WellnessYou’ll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits—including progressive parental benefits and support.
Why Liberty Mutual?
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2023 list. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion.
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Why Comparion?
Backed by the 6th largest property and casualty insurer, Liberty Mutual, Comparion Insurance Agency offers customers insurance options from Liberty and other insurance companies as needed to meet their unique needs.
As a Comparion insurance agent, you’ll enjoy unlimited earning potential, generous rewards and recognition. Help customers find the right policy while gaining upward career mobility, a supportive team that provides great coverage, work life balance, and an inclusive workplace. To learn more about the company’s commitment to diversity and inclusion visit: https://jobs.libertymutualgroup.com/diversity-inclusion.
Comparion is proud to be a Liberty Mutual company because we are committed to putting people first and helping people confidently pursue tomorrow. In recognition of this, Liberty has been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2023 list.
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Description & Responsibilities
We are currently hiring for start date of June 5, 2023
Shift Start Times will begin after 10:30am EST
As a Gold Trusted Advisor, we operate as an extension of our independent agents. As a licensed agent you will support our Independent Agents and policy holders 24 hours a day/7 day a week/ 365 days a year. Taking inbound phone calls, building rapport, expressing empathy, quickly identifying, and resolving the customers’ needs while educating them on products and services we offer to protect what they value most.
At the heart of growing our program is you – our valued employee! We focus our efforts to help you become a subject matter expert as a Gold Trusted Advisor and create a development plan for your future career with Liberty Mutual/Safeco Insurance.
Our hours of operation are from Sunday through Saturday, 7:00am-12:15am PST. We support our customers 24 hours a day/7 days a week/365 days a year so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays.
Paid Training: Mandatory attendance is critical to your success and as such is required for the duration of training and performance will be continually assessed throughout. The paid training is Monday – Friday between 7am-3:30pm PST (40 hours per week) for approximately 8 weeks.
- An Active P&C PRODUCERS or Personal Lines License is REQUIRED (with the ability to sell insurance)
- The following states/districts are EXCLUDED from eligibility at this time: Alaska, Arizona, California, Georgia, Hawaii, Illinois, Montana, New York, Maryland, Washington DC
The salary range for this position is $37,100 – $46,100 and depends on where you live in the country.
Responsibilities:
- Working in a fast-paced call center environment taking inbound phone calls back-to-back with a structured schedule
- Held to high standards to meet/exceed targeted metrics and objectives related to schedule adherence, call handling time, and lead generation
- Interprets policy contracts to insured based on expert knowledge of personal lines auto products
- Understands aspects of billing systems as it pertains to policy coverage
- Identifies and communicates transactions and impact to policy premium
- Evaluates and makes decisions regarding exceptions to payment plan and fees
- Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient
- Develops and maintains product, procedural and technical systems knowledge
- Completes licensing and continuing education requirements
- Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business
- Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services
- Maintains and tracks accurate data in various computer systems
Job Specifications:
Reference: 2023-57365
Category: Customer Service
Primary Location: Remote
Additional Locations:
Schedule: Full-Time
Category: Customer Service
Primary Location: Remote
Additional Locations:
Schedule: Full-Time
Salary: USD $37,100.00 – $43,500.00 / Year
Education Level:
Travel: As Needed
Education Level:
Travel: As Needed
Qualifications
Featured Benefits
Here’s some of what you can look forward to as one of our employees.
Competitive CompensationOur compensation programs are designed to deliver above-market pay if you perform well, and significantly above that for exceptional performance over time. Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay.
Flexible Work ArrangementsWe understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more.
Top-Notch Retirement PlansOur pension plan provides a monthly credit equal to 5% of your eligible compensation. You can also participate in our 401(k) plan, which offers a guaranteed match of $0.50 for every $1 you contribute, up to 8% of your eligible pay.
Career DevelopmentFrom regular coaching planning, to paid training, licensing, and 100% tuition reimbursement for approved courses, we’re dedicated to your continued growth, because we know it leads to continued success.
Health & WellnessYou’ll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits—including progressive parental benefits and support.
Why Liberty Mutual?
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2023 list. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion.
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Why Comparion?
Backed by the 6th largest property and casualty insurer, Liberty Mutual, Comparion Insurance Agency offers customers insurance options from Liberty and other insurance companies as needed to meet their unique needs.
As a Comparion insurance agent, you’ll enjoy unlimited earning potential, generous rewards and recognition. Help customers find the right policy while gaining upward career mobility, a supportive team that provides great coverage, work life balance, and an inclusive workplace.
Comparion is proud to be a Liberty Mutual company because we are committed to putting people first and helping people confidently pursue tomorrow. In recognition of this, Liberty has been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list.
Liberty Mutual has also been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about the company’s commitment to diversity and inclusion visit:https://jobs.libertymutualgroup.com/diversity-inclusion.
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices: Philadelphia | Los Angeles | San Francisco
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Liberty Mutual has provided consistent yearly virtual training through My Career and Development Center. Additionally, I have received training and insight into other parts of the business through the Individual Development Plan I set up with my manager.
Kyle J.
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Jenna M.
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My favorite thing about my job is being able to assist customers and walk them through the claims process. I am able to provide them with the expectations of the process and what will happen next.
Tamia McK.
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Liberty Mutual genuinely cares for and develops their employees. They also encourage employees to transition within the company and provide a great atmosphere for learning and developing.
Steven N.
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You feel part of a team. Everyone is appreciative of your hard work.
Gina D.
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My goal in my position is to create peace of mind with the customer by listening to their specific needs and responding with concern and expertise. As I’ve continued to learn and grow in this position, I’ve expanded my claims knowledge,and providing that expertise to customers is very rewarding. And, I learn something new every day.
Alison W.
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Jennifer A.
Claims Customer Care Rep
Liberty Mutual has provided consistent yearly virtual training through My Career and Development Center. Additionally, I have received training and insight into other parts of the business through the Individual Development Plan I set up with my manager.
Kyle J.
Claims Resolution Specialist III –Fastpath Property
Liberty Mutual encourages one-on-one coaching with each employee and their manager. I receive weekly feedback regarding my professional development and I am able to discuss my long-term goals and how to achieve them.
Jenna M.
Inside Auto Claims Representative
My favorite thing about my job is being able to assist customers and walk them through the claims process. I am able to provide them with the expectations of the process and what will happen next.
Tamia McK.
Claims Customer Care Associate
Liberty Mutual genuinely cares for and develops their employees. They also encourage employees to transition within the company and provide a great atmosphere for learning and developing.
Steven N.
Claims Customer Care Associate
You feel part of a team. Everyone is appreciative of your hard work.
Gina D.
Senior Customer Claims Representative
My goal in my position is to create peace of mind with the customer by listening to their specific needs and responding with concern and expertise. As I’ve continued to learn and grow in this position, I’ve expanded my claims knowledge, and providing that expertise to customers is very rewarding. And, I learn something new every day.
Alison W.
Claims Adjuster
Liberty Mutual provides us with a great benefit package, excellent wages, an understanding of the need for work/life balance, and many career growth opportunities. We are also given additional incentives to achieve, such as the Circle of Excellence and the Chairman’s Award.
Jennifer A.
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Adam H.
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I love the people here. There really is a Liberty Mutual employee community that is hard to describe. We all support each other, even supporting one another between sites. It’s pretty awesome!
Heather H.
CRC Lead &Senior Gold CSR • Spokane, WA
Liberty Mutual strives to develop employees, attempting to keep them indefinitely. Other companies view employees as a body that can sit ata desk and perform a task until that position is no longer needed. Iam empowered every day to do the right thing for our customers and other employees.
Adam H.
Senior Outbound Gold Customer Service Representative
I love the people here. There really is a Liberty Mutual employee community that is hard to describe. We all support each other, even supporting one another between sites. It’s pretty awesome!
Heather H.
CRC Lead &Senior Gold CSR • Spokane, WA
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I have coached new sales reps in the KEYS program and the process has been mutually beneficial. Coaching allows me to sharpen my skills while mentoring and benefits the new rep in building a relationship with a more tenured rep.
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Working at Liberty Mutual has provided me with the flexibility, earning potential, and autonomy that I was looking for. Because you have the backing of Liberty Mutual, you get to reap the rewards of an amazing benefits package, solid salary, and unlimited commissions without the stress of daily operations of managing an office.
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The culture at Liberty Mutual is more inclusive. There are many different contests to motivate the employees and to make the job more enjoyable. The compensation and bonusesreally reflect the amount of work that you do, therefore I feel like I am respected as an insurance professional.
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My coaches and supervisors gave me all of the tools I needed to do my job and beyond. The management team has acknowledged the hard work I put in and has given me opportunity to coach. My manager even took me on a visit to Plano, Texas to coach there. I love Liberty Mutual as a whole and I look forward to growing with the company for a very long time.
Nicholas H.
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The culture at Liberty Mutual is more inclusive. There are many different contests to motivate the employees and to make the job more enjoyable. The compensation and bonusesreally reflect the amount of work that you do, therefore I feel like I am respected as an insurance professional.
Sarah R.
Sales Development Specialist
My coaches and supervisors gave me all of the tools I needed to do my job and beyond. The management team has acknowledged the hard work I put in and has given me opportunity to coach. My manager even took me on a visit to Plano, Texas to coach there. I love Liberty Mutual as a whole and I look forward to growing with the company for a very long time.
Nicholas H.
Hiring Manager
From Our Employees
Liberty is a flexible, inclusive environment that believes in promoting from within, as well as empowering their employees to improve processes.
Lee S
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Without a doubt, it is the people at Liberty that have made my experience so positive. Everyone in this organization is intelligent, driven, and genuine. I am inspired every day by my team and feel lucky to be part of an organization that promotes a people-first culture.
Leslie P
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I knew I wanted to work for an employer that values its employees and gives them lots of meaningful ways to grow. I also wanted to work for a company that truly valued its customers.
Alison W
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Laqwan B
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My favorite things about Liberty Mutual are its commitments to innovation, diversity, community involvement, and professional development.
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Lee S.
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Without a doubt, it is the people at Liberty that have made my experience so positive. Everyone in this organization is intelligent, driven, and genuine. I am inspired every day by my team and feel lucky to be part of an organization that promotes a people-first culture.
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I knew I wanted to work for an employer that values its employees and gives them lots of meaningful ways to grow. I also wanted to work for a company that truly valued its customers.
Alison W.
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The most satisfying part of my job is being able to work with individuals who are very knowledgeable and love learning. I find it very motivating.
Laqwan B.
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My favorite things about Liberty Mutual are its commitments to innovation, diversity, community involvement, and professional development.
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Jeff M.
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"My journey at Liberty started in Boston, Massachusetts as an Actuarial summer intern. The experience was so enjoyable that I decided to intern for a second summer in the Seattle office before joining the Actuarial Development Program full-time. My rotation on the Data Science team has only reinforced my decision by helping me grow analytically and professionally."
Megan K.
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"One of the main reasons why I enjoy being at Liberty Mutual is the work-life balance. Liberty’s extended maternity leave policy is a major development for an American company, and I am very proud that Liberty is among the first to offer such a benefit to its employees."
My journey at Liberty started in Boston, Massachusetts as an Actuarial summer intern. The experience was so enjoyable that I decided to intern for a second summer in the Seattle office before joining the Actuarial Development Program full-time. My rotation on the Data Science team has only reinforced my decision by helping me grow analytically and professionally.
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The Analyst Development Program has given me the technical, analytical, and interpersonal skills that I need to have a successful career, all while allowing me to develop meaningful relationships with my program peers and rotation teams.
Megan K.
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In my first rotation alone, I’ve had the opportunity to collaborate with analysts and managers across various business functions. It’s rewarding to work with such a supportive team, and to see how my work truly makes an impact.
Jenny W.
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Liberty provides the opportunity to take on challenging and impactful projects, gain exposure to different functions across the organization, develop meaningful relationships in formal and informal settings, and do overseas rotations.
Billy N.
Summer Associate, Corporate Development Program
One of the main reasons why I enjoy being at Liberty Mutual is the work-life balance. Liberty’s extended maternity leave policy is a major development for an American company, and I am very proud that Liberty is among the first to offer such a benefit to its employees.
Marsilda H.
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