Remote- LICENSED Customer Service Representative
Katie describes Liberty Mutual’s role in using emerging technologies to anticipate and improve the lives of our customers.
Matt speaks to the fast-changing nature of technology and Liberty Mutual’s ability to foresee and adapt to changing technologies and customer needs.
Pranjal discusses the Tech Start Development Program and the role it played in preparing him for an IT-related career at Liberty Mutual.
Rebecca shares her experience participating in Digital Garage, a program in which teams spend a month away from day-to-day responsibilities to focus solely on a customer pain point and how to best solve for it.
Liberty Mutual has provided consistent yearly virtual training through My Career and Development Center. Additionally, I have received training and insight into other parts of the business through the Individual Development Plan I set up with my manager.
Liberty Mutual encourages one-on-one coaching with each employee and their manager. I receive weekly feedback regarding my professional development and I am able to discuss my long-term goals and how to achieve them.
My favorite thing about my job is being able to assist customers and walk them through the claims process. I am able to provide them with the expectations of the process and what will happen next.
Liberty Mutual genuinely cares for and develops their employees. They also encourage employees to transition within the company and provide a great atmosphere for learning and developing.
You feel part of a team. Everyone is appreciative of your hard work.
My goal in my position is to create peace of mind with the customer by listening to their specific needs and responding with concern and expertise. As I’ve continued to learn and grow in this position, I’ve expanded my claims knowledge,and providing that expertise to customers is very rewarding. And, I learn something new every day.
Liberty Mutual provides us with a great benefit package, excellent wages, an understanding of the need for work/life balance, and many career growth opportunities. We are also given additional incentives to achieve,such as the Circle of Excellence and the Chairman’s Award.
Liberty Mutual strives to develop employees, attempting to keep them indefinitely. Other companies view employees as a body that can sit ata desk and perform a task until that position is no longer needed. Iam empowered every day to do the right thing for our customers and other employees.
I love the people here. There really is a Liberty Mutual employee community that is hard to describe. We all support each other, even supporting one another between sites. It’s pretty awesome!
I have coached new sales reps in the KEYS program and the process has been mutually beneficial. Coaching allows me to sharpen my skills while mentoring and benefits the new rep in building a relationship with a more tenured rep.
Working at Liberty Mutual has provided me with the flexibility, earning potential, and autonomy that I was looking for. Because you have the backing of Liberty Mutual, you get to reap the rewards of an amazing benefits package, solid salary, and unlimited commissions without the stress of daily operations of managing an office.
The culture at Liberty Mutual is more inclusive. There are many different contests to motivate the employees and to make the job more enjoyable. The compensation and bonusesreally reflect the amount of work that you do, therefore I feel like I am respected as an insurance professional.
My coaches and supervisors gave me all of the tools I needed to do my job and beyond. The management team has acknowledged the hard work I put in and has given me opportunity to coach. My manager even took me on a visit to Plano, Texas to coach there. I love Liberty Mutual as a whole and I look forward to growing with the company for a very long time.