Senior SBU System Support Analyst

15

Senior SBU System Support Analyst

Description & Responsibilities

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

We have several positions spanning entry level to more advanced.

We are looking for System Support Analysts to fill roles in multiple areas of Solution Delivery – Business Lines, including Publishing, Claims, and Partner Integration. As a member of the agile team, you will partner with others to help deliver high quality solutions to market quickly for our small commercial business. System Support Analysts will partner closely with aligned Product Owners and Scrum Masters and focus on the key priorities for the domains and teams. Analysts will be responsible for conducting forward looking research, impact analysis, in-depth analysis of systems, defect triage, risk mitigation, and looking for ways to enhance the delivery of our products to market. Specific tasks may include requirement writing, test plan creation, test execution, technical system analysis, data definition creation, data mapping, business process mapping, backlog maintenance, data analysis, trend identification, and stakeholder management.

Experience with insurance, specifically commercial lines is beneficial

Publishing Track: Help deliver on a critical migration of Business Lines policy forms to a new Publishing engine shared across GRM. Partner with multiple teams to perform forward looking analysis, understand state deviations, manage data dependencies, help drive project timelines, execute functional and regression testing, perform production validation activities, and create overall transparency. ACORD XML and JSON experience a plus.

Claims Track: Partner with multiple areas including product, rating, regulatory, finance, etc to analyze new product requirements and ensure successful delivery of solutions within the Business Lines Claims portfolio. Working with your team you will support both in-flight product initiatives as well as new product builds. Claims and ACORD XML experience a plus.

Partners Track: Supports and partners with various areas in Business Lines to integrate and update BL embedded API with ongoing product changes to ensure consistent communication with our alt channel partners and drive forward our omnichannel distribution goals. Conduct forward looking research to proactively identify impacts from new product builds, identify data impacts, represent the team in value stream discussions, and ensure the API is kept up to date and operational. Business Lines product knowledge, eCLIQ experience, and ACORD XML experience a plus.

Responsibilities:

Evaluates industry wide standards and complex business requirements
Performs process analysis of customer activities to determine alternative business solutions or process improvement opportunities
Develops and maintains comprehensive documentation of complex business requirements
Analyzes and documents complex business problems and provides recommendations based on research of industry trends, business products, competitors and performance analysis for optimal business solutions
Analyzes feasibility, cost ramifications, economies, or other aspects of large or complex programs
Develops business client testing strategies, plans cases and conditions tests and monitors testing efforts
Reviews and approves new system behavior to ensure alignment with business requirements and objectives
Directly responsible for projects or sub-projects by developing methods and tools to track and measure results
Consults on complex business issues and design considerations
Performs or directs research activities on industry trends, business products and competitors
Analyzes trends and is responsible for tactical and strategic recommendations
Works with other departments to coordinate interdepartmental activities in order to ensure that Liberty meets customer expectations

Job Specifications:

Reference: 2023-57428
Category: Technology
Primary Location: Remote
Additional Locations: Indianapolis, IN; Boston, MA; Portsmouth, NH; Plano, TX; Seattle, WA;
Schedule: Full-Time

Salary: USD $72,200.00 – $129,900.00 / Year
Education Level:
Travel: As Needed

Qualifications

Qualifications

Bachelor’s or Master’s degree in business or technical discipline or equivalent experience.
Minimum of 5 years related experience.
Extensive knowledge of business operations, objectives and strategies as well as business process and information flow.
Understanding of business practices common across many businesses.
Extensive understanding of re-engineering approaches.
General knowledge of IT concepts, strategies and methodologies.
General knowledge of diverse technologies and new and current architectures.
Skills in object, data and / or process modeling; financial analysis and planning, business value analysis; business process design.
Negotiation, facilitation and consensus building skills.
Strong oral and written communication skills.

Featured Benefits

Here’s some of what you can look forward to as one of our employees.

Competitive CompensationOur compensation programs are designed to deliver above-market pay if you perform well, and significantly above that for exceptional performance over time. Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay.

Flexible Work ArrangementsWe understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more.

Top-Notch Retirement PlansOur pension plan provides a monthly credit equal to 5% of your eligible compensation. You can also participate in our 401(k) plan, which offers a guaranteed match of $0.50 for every $1 you contribute, up to 8% of your eligible pay.

Career DevelopmentFrom regular coaching planning, to paid training, licensing, and 100% tuition reimbursement for approved courses, we’re dedicated to your continued growth, because we know it leads to continued success.

Health & WellnessYou’ll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits—including progressive parental benefits and support.

See Full Benefits

Why Liberty Mutual?

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2023 list. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Why Comparion?

Backed by the 6th largest property and casualty insurer, Liberty Mutual, Comparion Insurance Agency offers customers insurance options from Liberty and other insurance companies as needed to meet their unique needs.

As a Comparion insurance agent, you’ll enjoy unlimited earning potential, generous rewards and recognition. Help customers find the right policy while gaining upward career mobility, a supportive team that provides great coverage, work life balance, and an inclusive workplace. To learn more about the company’s commitment to diversity and inclusion visit: https://jobs.libertymutualgroup.com/diversity-inclusion.

Comparion is proud to be a Liberty Mutual company because we are committed to putting people first and helping people confidently pursue tomorrow. In recognition of this, Liberty has been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2023 list.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Description & Responsibilities

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

We have several positions spanning entry level to more advanced.

We are looking for System Support Analysts to fill roles in multiple areas of Solution Delivery – Business Lines, including Publishing, Claims, and Partner Integration. As a member of the agile team, you will partner with others to help deliver high quality solutions to market quickly for our small commercial business. System Support Analysts will partner closely with aligned Product Owners and Scrum Masters and focus on the key priorities for the domains and teams. Analysts will be responsible for conducting forward looking research, impact analysis, in-depth analysis of systems, defect triage, risk mitigation, and looking for ways to enhance the delivery of our products to market. Specific tasks may include requirement writing, test plan creation, test execution, technical system analysis, data definition creation, data mapping, business process mapping, backlog maintenance, data analysis, trend identification, and stakeholder management.

Experience with insurance, specifically commercial lines is beneficial

Publishing Track: Help deliver on a critical migration of Business Lines policy forms to a new Publishing engine shared across GRM. Partner with multiple teams to perform forward looking analysis, understand state deviations, manage data dependencies, help drive project timelines, execute functional and regression testing, perform production validation activities, and create overall transparency. ACORD XML and JSON experience a plus.

Claims Track: Partner with multiple areas including product, rating, regulatory, finance, etc to analyze new product requirements and ensure successful delivery of solutions within the Business Lines Claims portfolio. Working with your team you will support both in-flight product initiatives as well as new product builds. Claims and ACORD XML experience a plus.

Partners Track: Supports and partners with various areas in Business Lines to integrate and update BL embedded API with ongoing product changes to ensure consistent communication with our alt channel partners and drive forward our omnichannel distribution goals. Conduct forward looking research to proactively identify impacts from new product builds, identify data impacts, represent the team in value stream discussions, and ensure the API is kept up to date and operational. Business Lines product knowledge, eCLIQ experience, and ACORD XML experience a plus.

Responsibilities:

Evaluates industry wide standards and complex business requirements
Performs process analysis of customer activities to determine alternative business solutions or process improvement opportunities
Develops and maintains comprehensive documentation of complex business requirements
Analyzes and documents complex business problems and provides recommendations based on research of industry trends, business products, competitors and performance analysis for optimal business solutions
Analyzes feasibility, cost ramifications, economies, or other aspects of large or complex programs
Develops business client testing strategies, plans cases and conditions tests and monitors testing efforts
Reviews and approves new system behavior to ensure alignment with business requirements and objectives
Directly responsible for projects or sub-projects by developing methods and tools to track and measure results
Consults on complex business issues and design considerations
Performs or directs research activities on industry trends, business products and competitors
Analyzes trends and is responsible for tactical and strategic recommendations
Works with other departments to coordinate interdepartmental activities in order to ensure that Liberty meets customer expectations

Job Specifications:

Reference: 2023-57428
Category: Technology
Primary Location: Remote
Additional Locations: Indianapolis, IN; Boston, MA; Portsmouth, NH; Plano, TX; Seattle, WA;
Schedule: Full-Time

Salary: USD $72,200.00 – $129,900.00 / Year
Education Level:
Travel: As Needed

Qualifications

Apply Now

Featured Benefits

Here’s some of what you can look forward to as one of our employees.

Competitive CompensationOur compensation programs are designed to deliver above-market pay if you perform well, and significantly above that for exceptional performance over time. Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay.

Flexible Work ArrangementsWe understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more.

Top-Notch Retirement PlansOur pension plan provides a monthly credit equal to 5% of your eligible compensation. You can also participate in our 401(k) plan, which offers a guaranteed match of $0.50 for every $1 you contribute, up to 8% of your eligible pay.

Career DevelopmentFrom regular coaching planning, to paid training, licensing, and 100% tuition reimbursement for approved courses, we’re dedicated to your continued growth, because we know it leads to continued success.

Health & WellnessYou’ll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits—including progressive parental benefits and support.

See Full Benefits

Apply Now

Why Liberty Mutual?

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2023 list. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Apply Now

Why Comparion?

Backed by the 6th largest property and casualty insurer, Liberty Mutual, Comparion Insurance Agency offers customers insurance options from Liberty and other insurance companies as needed to meet their unique needs.

As a Comparion insurance agent, you’ll enjoy unlimited earning potential, generous rewards and recognition. Help customers find the right policy while gaining upward career mobility, a supportive team that provides great coverage, work life balance, and an inclusive workplace.

Comparion is proud to be a Liberty Mutual company because we are committed to putting people first and helping people confidently pursue tomorrow. In recognition of this, Liberty has been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list.

Liberty Mutual has also been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about the company’s commitment to diversity and inclusion visit:https://jobs.libertymutualgroup.com/diversity-inclusion.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices: Philadelphia | Los Angeles | San Francisco

Pursue your tomorrow, today

View video transcript

From Our Employees

Katie G.

Product Owner

Katie describes Liberty Mutual’s role in using emerging technologies to anticipate and improve the lives of our customers.

View video transcript

Matthew M.

Scrum Master

Matt speaks to the fast-changing nature of technology and Liberty Mutual’s ability to foresee and adapt to changing technologies and customer needs.

View video transcript

Pranjal S.

Software Developer

Pranjal discusses the Tech Start Development Program and the role it played in preparing him for an IT-related career at Liberty Mutual.

View video transcript

Rebecca S.

Product Designer

Rebecca shares her experience participating in Digital Garage, a program in which teams spend a month away from day-to-day responsibilities to focus solely on a customer pain point and how to best solve for it.

View video transcript

From Our Employees

Claims

Liberty Mutual has provided consistent yearly virtual training through My Career and Development Center. Additionally, I have received training and insight into other parts of the business through the Individual Development Plan I set up with my manager.

Kyle J.

Claims Resolution Specialist III –Fastpath Property

Liberty Mutual encourages one-on-one coaching with each employee and their manager. I receive weekly feedback regarding my professional development and I am able to discuss my long-term goals and how to achieve them.

Jenna M.

Inside Auto Claims Representative

My favorite thing about my job is being able to assist customers and walk them through the claims process. I am able to provide them with the expectations of the process and what will happen next.

Tamia McK.

Claims Customer Care Associate

Liberty Mutual genuinely cares for and develops their employees. They also encourage employees to transition within the company and provide a great atmosphere for learning and developing.

Steven N.

Claims Customer Care Associate

You feel part of a team. Everyone is appreciative of your hard work.

Gina D.

Senior Customer Claims Representative

My goal in my position is to create peace of mind with the customer by listening to their specific needs and responding with concern and expertise. As I’ve continued to learn and grow in this position, I’ve expanded my claims knowledge,and providing that expertise to customers is very rewarding. And, I learn something new every day.

Alison W.

Claims Adjuster

Liberty Mutual provides us with a great benefit package, excellent wages, an understanding of the need for work/life balance, and many career growth opportunities. We are also given additional incentives to achieve,such as the Circle of Excellence and the Chairman’s Award.

Jennifer A.

Claims Customer Care Rep

Liberty Mutual has provided consistent yearly virtual training through My Career and Development Center. Additionally, I have received training and insight into other parts of the business through the Individual Development Plan I set up with my manager.

Kyle J.

Claims Resolution Specialist III –Fastpath Property

Liberty Mutual encourages one-on-one coaching with each employee and their manager. I receive weekly feedback regarding my professional development and I am able to discuss my long-term goals and how to achieve them.

Jenna M.

Inside Auto Claims Representative

My favorite thing about my job is being able to assist customers and walk them through the claims process. I am able to provide them with the expectations of the process and what will happen next.

Tamia McK.

Claims Customer Care Associate

Liberty Mutual genuinely cares for and develops their employees. They also encourage employees to transition within the company and provide a great atmosphere for learning and developing.

Steven N.

Claims Customer Care Associate

You feel part of a team. Everyone is appreciative of your hard work.

Gina D.

Senior Customer Claims Representative

My goal in my position is to create peace of mind with the customer by listening to their specific needs and responding with concern and expertise. As I’ve continued to learn and grow in this position, I’ve expanded my claims knowledge, and providing that expertise to customers is very rewarding. And, I learn something new every day.

Alison W.

Claims Adjuster

Liberty Mutual provides us with a great benefit package, excellent wages, an understanding of the need for work/life balance, and many career growth opportunities. We are also given additional incentives to achieve, such as the Circle of Excellence and the Chairman’s Award.

Jennifer A.

Claims Customer Care Rep

Customer Service

Liberty Mutual strives to develop employees, attempting to keep them indefinitely. Other companies view employees as a body that can sit ata desk and perform a task until that position is no longer needed. Iam empowered every day to do the right thing for our customers and other employees.

Adam H.

Senior Outbound Gold Customer Service Representative

I love the people here. There really is a Liberty Mutual employee community that is hard to describe. We all support each other, even supporting one another between sites. It’s pretty awesome!

Heather H.

CRC Lead &Senior Gold CSR • Spokane, WA

Liberty Mutual strives to develop employees, attempting to keep them indefinitely. Other companies view employees as a body that can sit ata desk and perform a task until that position is no longer needed. Iam empowered every day to do the right thing for our customers and other employees.

Adam H.

Senior Outbound Gold Customer Service Representative

I love the people here. There really is a Liberty Mutual employee community that is hard to describe. We all support each other, even supporting one another between sites. It’s pretty awesome!

Heather H.

CRC Lead &Senior Gold CSR • Spokane, WA

Field Sales

I have coached new sales reps in the KEYS program and the process has been mutually beneficial. Coaching allows me to sharpen my skills while mentoring and benefits the new rep in building a relationship with a more tenured rep.

Samantha J. B.

Executive Sales Representative

Working at Liberty Mutual has provided me with the flexibility, earning potential, and autonomy that I was looking for. Because you have the backing of Liberty Mutual, you get to reap the rewards of an amazing benefits package, solid salary, and unlimited commissions without the stress of daily operations of managing an office.

Kryslin J.

Sales Representative II

I have coached new sales reps in the KEYS program and the process has been mutually beneficial. Coaching allows me to sharpen my skills while mentoring and benefits the new rep in building a relationship with a more tenured rep.

Samantha J. B.

Executive Sales Representative

Working at Liberty Mutual has provided me with the flexibility, earning potential, and autonomy that I was looking for. Because you have the backing of Liberty Mutual, you get to reap the rewards of an amazing benefits package, solid salary, and unlimited commissions without the stress of daily operations of managing an office.

Kryslin J.

Sales Representative II

Inside Sales

The culture at Liberty Mutual is more inclusive. There are many different contests to motivate the employees and to make the job more enjoyable. The compensation and bonusesreally reflect the amount of work that you do, therefore I feel like I am respected as an insurance professional.

Sarah R.

Sales Development Specialist

My coaches and supervisors gave me all of the tools I needed to do my job and beyond. The management team has acknowledged the hard work I put in and has given me opportunity to coach. My manager even took me on a visit to Plano, Texas to coach there. I love Liberty Mutual as a whole and I look forward to growing with the company for a very long time.

Nicholas H.

Hiring Manager

The culture at Liberty Mutual is more inclusive. There are many different contests to motivate the employees and to make the job more enjoyable. The compensation and bonusesreally reflect the amount of work that you do, therefore I feel like I am respected as an insurance professional.

Sarah R.

Sales Development Specialist

My coaches and supervisors gave me all of the tools I needed to do my job and beyond. The management team has acknowledged the hard work I put in and has given me opportunity to coach. My manager even took me on a visit to Plano, Texas to coach there. I love Liberty Mutual as a whole and I look forward to growing with the company for a very long time.

Nicholas H.

Hiring Manager

From Our Employees

Liberty is a flexible, inclusive environment that believes in promoting from within, as well as empowering their employees to improve processes.

Lee S

Underwriting consultant

Without a doubt, it is the people at Liberty that have made my experience so positive. Everyone in this organization is intelligent, driven, and genuine. I am inspired every day by my team and feel lucky to be part of an organization that promotes a people-first culture.

Leslie P

Business strategy director

I knew I wanted to work for an employer that values its employees and gives them lots of meaningful ways to grow. I also wanted to work for a company that truly valued its customers.

Alison W

Claims

The most satisfying part of my job is being able to work with individuals who are very knowledgeable and love learning. I find it very motivating.

Laqwan B

Product owner

My favorite things about Liberty Mutual are its commitments to innovation, diversity, community involvement, and professional development.

Shaunette O

Customer service

Liberty is a flexible, inclusive environment that believes in promoting from within, as well as empowering their employees to improve processes.

Lee S.

Underwriting Consultant

Without a doubt, it is the people at Liberty that have made my experience so positive. Everyone in this organization is intelligent, driven, and genuine. I am inspired every day by my team and feel lucky to be part of an organization that promotes a people-first culture.

Leslie P.

Business Strategy Director

I knew I wanted to work for an employer that values its employees and gives them lots of meaningful ways to grow. I also wanted to work for a company that truly valued its customers.

Alison W.

Claims

The most satisfying part of my job is being able to work with individuals who are very knowledgeable and love learning. I find it very motivating.

Laqwan B.

Product Owner

My favorite things about Liberty Mutual are its commitments to innovation, diversity, community involvement, and professional development.

Shaunette O.

Customer Service

From Our Employees

Jeff M.

Actuarial Development Program

"My journey at Liberty started in Boston, Massachusetts as an Actuarial summer intern. The experience was so enjoyable that I decided to intern for a second summer in the Seattle office before joining the Actuarial Development Program full-time. My rotation on the Data Science team has only reinforced my decision by helping me grow analytically and professionally."

Megan K.

Analyst Development Program

“The Analyst Development Program has given me the technical, analytical, and interpersonal skills that I need to have a successful career, all while allowing me to develop meaningful relationships with my program peers and rotation teams.”

Jenny W.

Financial Management Program

“In my first rotation alone, I’ve had the opportunity to collaborate with analysts and managers across various business functions. It’s rewarding to work with such a supportive team, and to see how my work truly makes an impact.”

Billy N.

Summer Associate, Corporate Development Program

"Liberty provides the opportunity to take on challenging and impactful projects, gain exposure to different functions across the organization, develop meaningful relationships in formal and informal settings, and do overseas rotations."

Marsilda H.

Corporate Strategy & Research

"One of the main reasons why I enjoy being at Liberty Mutual is the work-life balance. Liberty’s extended maternity leave policy is a major development for an American company, and I am very proud that Liberty is among the first to offer such a benefit to its employees."

My journey at Liberty started in Boston, Massachusetts as an Actuarial summer intern. The experience was so enjoyable that I decided to intern for a second summer in the Seattle office before joining the Actuarial Development Program full-time. My rotation on the Data Science team has only reinforced my decision by helping me grow analytically and professionally.

Jeff M.

Actuarial Development Program

The Analyst Development Program has given me the technical, analytical, and interpersonal skills that I need to have a successful career, all while allowing me to develop meaningful relationships with my program peers and rotation teams.

Megan K.

Analyst Development Program

In my first rotation alone, I’ve had the opportunity to collaborate with analysts and managers across various business functions. It’s rewarding to work with such a supportive team, and to see how my work truly makes an impact.

Jenny W.

Financial Management Program

Liberty provides the opportunity to take on challenging and impactful projects, gain exposure to different functions across the organization, develop meaningful relationships in formal and informal settings, and do overseas rotations.

Billy N.

Summer Associate, Corporate Development Program

One of the main reasons why I enjoy being at Liberty Mutual is the work-life balance. Liberty’s extended maternity leave policy is a major development for an American company, and I am very proud that Liberty is among the first to offer such a benefit to its employees.