We started by aligning merit and bonus criteria and standardizing job grades and titles, job price benchmarking and income adjustments for promotion. To get this right, we really needed to listen to our employees. From there, we tackled automating processes to help our managers be more productive, including implementing a shared talent review system and developing one expense tracking tool.
Every time we started on a new part of the project, I began by looking across the countries and then balanced that against what we wanted to achieve in our new market structure along with the overall needs of the business. Alignment and integration of such big systems and practices take time but are essential to our growth as a company.
The big picture
I believe creating a positive, united experience for our employees plays a big part in their career satisfaction. When people feel fairly compensated, have equal opportunity to progress in their careers and can build new skills in a uniform and transparent system, there’s a sense of comfort and stability – not just at work, but in life as well. This helps them embrace their work and life today and pursue their dreams and goals for the future. If we want to offer the best solutions to our customers, we need the best people. An exceptional customer experience ensures that we continue to be a place where the best people want to grow their careers.
That’s why it’s so important to pay attention to the big picture and not get lost in the details. For me and my team, it helps us envision the future for our talent practices and systems. It drives us to keep changing and improving. We’re always pushing forward, thinking about tomorrow and creating an even better future for our employees and business.