Customer Service

Keep our customers—and your career—moving forward.
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People working at a call center - sitting at desk with headphones
Our Customer Service teams play the starring role in our efforts to provide accurate and responsive service to our customers and agents, ensuring high satisfaction, growth, and retention. In this role, you get to put people first and keep their experience simple by being transparent, values customers appreciate as much as we do.

Responsive &
responsible

Responsive & responsible

You’re a people person, able to find solutions and respond to the needs of agents and policyholders with timely, accurate, and responsive information.

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Optimistic &
thoughtful

Optimistic & thoughtful

You bring positivity to every situation you’re in by offering a genuine understanding of our customers’ needs, and providing them with thoughtful counsel, guidance, and insights on the best ways to protect what they value most.

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Committed &
goal-oriented

Committed & goal-oriented

You understand the importance of upholding customer-care standards by focusing on call quality, handle-time, lead-transfer ratio, adherence, first-call resolution and,of course, overall reliability.

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Communicative &
empathetic

Communicative & empathetic

Customer Service is all about excellent oral and written communication skills. So, whether you’re resolving an issue, practicing patience and empathy, or multitasking through it all, you know how to relate to others and put them at ease.

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You’re a people person, able to find solutions and respond to the needs of agents and policyholders with timely, accurate, and responsive information.
Search jobs
You bring positivity to every situation you’re in by offering a genuine understanding of our customers’ needs, and providing them with thoughtful counsel, guidance, and insights on the best ways to protect what they value most.
Search jobs
You understand the importance of upholding customer-care standards by focusing on call quality, handle-time, lead-transfer ratio, adherence, first-call resolution and,of course, overall reliability.
Search jobs
Customer Service is all about excellent oral and written communication skills. So, whether you’re resolving an issue, practicing patience and empathy, or multitasking through it all, you know how to relate to others and put them at ease.
Search jobs

Health & wellness benefits

You can enjoy top-notch coverage options on day-one, and other competitive benefits.

A customer-first mentality

We want you to do right by our customers. Your ability to be understanding is what will make them feel protected.

Fortune 100 resources

From career planning to cutting-edge technologies, we provide resources that help you succeed in your pursuit.

Work-life balance

We offer paid time off, as well as the options of flexible and part-time schedules to help keep you feeling energized.

Career advancement

You’ll have ample opportunities to excel, along with supportive peers and management teams helping you every step of the way.
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You can enjoy top-notch coverage options on day-one, and other competitive benefits.
Health & wellness benefits
Health & wellness benefits
We want you to do right by our customers. Your ability to be understanding is what will make them feel protected.
A customer-first mentality
A customer-first mentality
From career planning to cutting-edge technologies, we provide resources that help you succeed in your pursuit.
Fortune 100 resources
Fortune 100 resources
We offer paid time off, as well as the options of flexible and part-time schedules to help keep you feeling energized.
Work-life balance
Work-life balance
You’ll have ample opportunities to excel, along with supportive peers and management teams helping you every step of the way.
Career advancement
Career advancement
Search jobs
Recognition Strategy

Liberty Mutual’s Claims & Customer Service wins RPI’s 2025 Best Practice Standards® Award

Our Claims & Customer Service team was honored by RPI for excellence in employee recognition. The award honors our commitment to creating a culture where employees feel valued and motivated, supported by best-in-class recognition programs at every level.

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I began my journey at Liberty Mutual as a Gold Customer Service Representative assisting customers and agents with their policies. With the help of my leadership team, I developed a plan to move up in the company by setting and achieving goals to develop and grow.

Bradley W.

Customer Service
The most meaningful part of my role is being able to bring a smile and relief to the customer. Nobody is jumping for joy to call their insurance company. However, if I can make for a seamless, easy, and somewhat joyful interaction, it takes away a little of the burden the customer may feel.

Keith W.

Customer Service
My team culture is open, competitive and fun.

Jimmy R.

Customer Service
Service Director - Construction
Location: Philadelphia, Pennsylvania, United States
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Inbound Remote Sales Representative
Location: Tulsa, Oklahoma, United States
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Remote Inbound Sales Representative
Location: Tulsa, Oklahoma, United States
Apply Now

Join our Talent Community

Whether you’re looking to jump-start your career or take it to the next level, we’re here to help you pursue your tomorrow, today.

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