Customer Service Careers at Liberty Mutual
About Customer Service roles
Our Customer Service teams play the starring role in our efforts to provide accurate and responsive service to our customers and agents, ensuring high satisfaction, growth, and retention. In this role, you get to put people first and keep their experience simple by being transparent, values customers appreciate as much as we do.
Skills & traits we value in Customer Service
Responsive & responsible
Responsive & responsible
You’re a people person, able to find solutions and respond to the needs of agents and policyholders with timely, accurate, and responsive information.
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Optimistic & thoughtful
Optimistic & thoughtful
You bring positivity to every situation you’re in by offering a genuine understanding of our customers’ needs, and providing them with thoughtful counsel, guidance, and insights on the best ways to protect what they value most.
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Committed & goal-oriented
Committed & goal-oriented
You understand the importance of upholding customer-care standards by focusing on call quality, handle-time, lead-transfer ratio, adherence, first-call resolution and,of course, overall reliability.
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Communicative & empathetic
Communicative & empathic
Customer Service is all about excellent oral and written communication skills. So, whether you’re resolving an issue, practicing patience and empathy, or multitasking through it all, you know how to relate to others and put them at ease.
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Benefits & resources for Customer Service team members
Health & wellness benefits
You can enjoy top-notch coverage options on day-one, and other competitive benefits.
A customer-first mentality
We want you to do right by our customers. Your ability to be understanding is what will make them feel protected.
Fortune 100 resources
From career planning to cutting-edge technologies, we provide resources that help you succeed in your pursuit.
Work-life balance
We offer paid time off, as well as the options of flexible and part-time schedules to help keep you feeling energized.
Career advancement
You’ll have ample opportunities to excel, along with supportive peers and management teams helping you every step of the way.
You can enjoy top-notch coverage options on day-one, and other competitive benefits.
We want you to do right by our customers. Your ability to be understanding is what will make them feel protected.
From career planning to cutting-edge technologies, we provide resources that help you succeed in your pursuit.
We offer paid time off, as well as the options of flexible and part-time schedules to help keep you feeling energized.
You’ll have ample opportunities to excel, along with supportive peers and management teams helping you every step of the way.
Liberty Mutual’s Claims & Customer Service wins RPI’s 2025 Best Practice Standards® Award
Our Claims & Customer Service team was honored by RPI for excellence in employee recognition. The award honors our commitment to creating a culture where employees feel valued and motivated, supported by best-in-class recognition programs at every level.
Employee Stories & Testimonials
Join our Talent Community
Whether you’re looking to jump-start your career or take it to the next level, we’re here to help you pursue your tomorrow, today.