As a member of our Claims team, you’ll combine empathy and understanding with investigative and negotiation skills to help our policyholders navigate the Claims process and get back on their feet. Whether you’re on the go in the field, based in one of our offices, or working remotely, you’ll flex your skills in a dynamic, detail-oriented, and collaborative setting where every day brings new challenges and rewards.
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Qualities we look for
Warm & empathetic
In Claims, you’ll interact with our customers as they face some of life’s most challenging circumstances. They need someone who can read their mood, relate to what they’re feeling, listen to their concerns, and provide comfort and reassurance.
Fair & communicative
Our Claims teams are collaborative groups of people who rely on expert communication skills, integrity and honesty to successfully interact with our customers, each other, and anyone else who may be involved in a claim to deliver a prompt and fair resolution.
Efficient & independent
Being able to manage your time will be integral to your success in this role. You’ll be counted on to continually reprioritize tasks and reassess plans in light of new demands, case assignments, policy changes, and other factors.
Tech savvy
You’ll be working in a digital-first environment and your technical expertise and flexible work style will be key to your success.
Warm & empathetic
In Claims, you’ll interact with our customers as they face some of life’s most challenging circumstances. They need someone who can read their mood, relate to what they’re feeling, listen to their concerns, and provide comfort and reassurance.
Fair & communicative
Our Claims teams are collaborative groups of people who rely on expert communication skills, integrity and honesty to successfully interact with our customers, each other, and anyone else who may be involved in a claim to deliver a prompt and fair resolution.
Efficient & independent
Being able to manage your time will be integral to your success in this role. You’ll be counted on to continually reprioritize tasks and reassess plans in light of new demands, case assignments, policy changes, and other factors.
Tech savvy
You’ll be working in a digital-first environment and your technical expertise and flexible work style will be key to your success.
Why Claims jobs at Liberty Mutual?
Benefits on day one
Because taking care of others is a lot easier when you and your family are taken care of, too.
New hire support
You’ll be supported through onboarding and equipped with everything you need to hit the ground running.
Work-life balance
We think your life outside of work is important, so we offer flexible work arrangements and time off through holidays, vacation days, and more.
Career advancement
Whether you stay in Claims or explore different disciplines, you’ll gain a diversified skillset that will help you excel and grow.
Contribute to a Fortune 100 company
With more than 45,000 employees in 29 countries and economies around the world, our dedication to putting others first extends beyond our organization.
Benefits on day one
Because taking care of others is a lot easier when you and your family are taken care of, too.
New hire support
You’ll be supported through onboarding and equipped with everything you need to hit the ground running.
Work-life balance
We think your life outside of work is important, so we offer flexible work arrangements and time off through holidays, vacation days, and more.
Career advancement
Whether you stay in Claims or explore different disciplines, you’ll gain a diversified skillset that will help you excel and grow.
Contribute to a Fortune 100 company
With more than 45,000 employees in 29 countries and economies around the world, our dedication to putting others first extends beyond our organization.
Benefits on day one
Because taking care of others is a lot easier when you and your family are taken care of, too.
New hire support
You’ll be supported through onboarding and equipped with everything you need to hit the ground running.
Work-life balance
We think your life outside of work is important, so we offer flexible work arrangements and time off through holidays, vacation days, and more.
Career advancement
Whether you stay in Claims or explore different disciplines, you’ll gain a diversified skillset that will help you excel and grow.
Contribute to a Fortune 100 company
With more than 45,000 employees in 29 countries and economies around the world, our dedication to putting others first extends beyond our organization.
From our employees
Liberty Mutual plays an active role in helping the community. I decided to join the company because of the work environment, advancement opportunities, and knowing I would have a large impact in others' lives.
Kyle J.
Property Claims Resolution Specialist
Liberty Mutual plays an active role in helping the community. I decided to join the company because of the work environment, advancement opportunities, and knowing I would have a large impact in others' lives.
Kyle J.
Property Claims Resolution Specialist
Liberty Mutual has helped me develop technical skills for the three different positions I’ve held, as well as lots of training to help me succeed. They’ve also paid for additional designations and trainings I’ve chosen to better develop myself.
Alli B.
No Fault Claims Representative
Liberty Mutual has helped me develop technical skills for the three different positions I’ve held, as well as lots of training to help me succeed. They’ve also paid for additional designations and trainings I’ve chosen to better develop myself.
Alli B.
No Fault Claims Representative
I receive weekly feedback regarding my professional development and am able to discuss my long-term goals and how to achieve them. I also plan to utilize the tuition reimbursement as I work towards my master’s degree.
Jenna M.
Inside Auto Claims Representative
I receive weekly feedback regarding my professional development and am able to discuss my long-term goals and how to achieve them. I also plan to utilize the tuition reimbursement as I work towards my master’s degree.
Jenna M.
Inside Auto Claims Representative
From our employees
Liberty Mutual plays an active role in helping the community. I decided to join the company because of the work environment, advancement opportunities, and knowing I would have a large impact in others’ lives.
Kyle J.
No Fault Claims Representative
Liberty Mutual has helped me develop technical skills for the three different positions I’ve held, as well as lots of training to help me succeed. They’ve also paid for additional designations and trainings I’ve chosen to better develop myself.
Alli B.
No Fault Claims Representative
I receive weekly feedback regarding my professional development and am able to discuss my long-term goals and how to achieve them. I also plan to utilize the tuition reimbursement as I work towards my master’s degree.
Jenna M.
Jenna M., Inside Auto Claims Representative
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© 2022 Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116| an Equal Opportunity Employer and an Equal Housing Insurer
Your California Privacy Choices© 2022 Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116| an Equal Opportunity Employer and an Equal Housing Insurer