Claims - Liberty Mutual Careers

About Working in Claims

As a member of our Claims team, you’ll combine empathy and understanding with investigative and negotiation skills to help our policyholders navigate the Claims process and get back on their feet. Whether you’re on the go in the field, based in one of our offices, or working remotely, you’ll flex your skills in a dynamic, detail-oriented, and collaborative setting where every day brings new challenges and rewards.

How can you Win with Liberty?

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Hear from Senior Claims Specialist Monique

Meet Monique, a claims professional at Liberty Mutual's
Portsmouth, New Hampshire office. She shares how mentorship programs, meaningful customer support work, and strong
work-life balance help her thrive.

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Hear from Senior Claims Manager Alex

Join Alex as she walks you through a day in her life at the Plano, Texas office. Competitive pay and great benefits brought her to Liberty, and the opportunities for growth and impact have helped shape her long-term career.

Skills & traits we value in Claims

Warm & empathetic

In Claims, you’ll interact with our customers as they face some of life’s most challenging circumstances. They need someone who can read their mood, relate to what they’re feeling, listen to their concerns, and provide comfort and reassurance.

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Fair & communicative

Our Claims teams are collaborative groups of people who rely on expert communication skills, integrity and honesty to successfully interact with our customers, each other, and anyone else who may be involved in a claim to deliver a prompt and fair resolution.

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Efficient & independent

Being able to manage your time will be integral to your success in this role. You’ll be counted on to continually reprioritize tasks and reassess plans in light of new demands, case assignments, policy changes, and other factors.

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Tech savvy

Tech Savvy

You’ll be working in a digital-first environment and your technical expertise and flexible work style will be key to your success.

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Support & benefits for Claims team members

Benefits on day one

Because taking care of others is a lot easier when you and your family are taken care of, too.

New hire support

You’ll be supported through onboarding and equipped with everything you need to hit the ground running.

Work-life balance

We think your life outside of work is important, so we offer flexible work arrangements and time off through holidays, vacation days, and more.

Career advancement

Whether you stay in Claims or explore different disciplines, you’ll gain a diversified skillset that will help you excel and grow.

Contribute to a Fortune 100 company

With more than 45,000 employees in 29 countries and economies around the world, our dedication to putting others first extends beyond our organization.

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Freedom to flex your skills

Hear from Lillie, a Claims Specialist, on what she loves about working at Liberty.

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Development opportunities from day one

Hear from Tawanna, a Claims Resolution Specialist, on career and growth opportunities.

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More than your typical customer service gig

Hear from Nick, a Claims Resolution Specialist, on how you can help your community with empathy and compassion.

Liberty Mutual’s Claims & Customer Service wins RPI’s 2025 Best Practice Standards® Award

Our Claims & Customer Service team was honored by RPI for excellence in employee recognition. The award honors our commitment to creating a culture where employees feel valued and motivated, supported by best-in-class recognition programs at every level.

Innovation in Claims

Innovation starts with the people closest to the work. After identifying an opportunity to improve the claims experience, adjuster Rashmi Gehani turned her idea into the winning submission in the 2025 Liberty Innovation Challenge and continued developing it through a rotation with Solaria Labs.