Customer Service

Keep our customers—and your career—moving forward.
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Four colleagues chatting in a workplace
Our Customer Service teams play the starring role in our efforts to provide accurate and responsive service to our customers and agents, ensuring high satisfaction, growth, and retention. In this role, you get to put people first and keep their experience simple by being transparent, values customers appreciate as much as we do.

Responsive &
responsible

Responsive & responsible

You’re a people person, able to find solutions and respond to the needs of agents and policyholders with timely, accurate, and responsive information.

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Optimistic &
thoughtful

Optimistic & thoughtful

You bring positivity to every situation you’re in by offering a genuine understanding of our customers’ needs, and providing them with thoughtful counsel, guidance, and insights on the best ways to protect what they value most.

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Committed &
goal-oriented

Committed & goal-oriented

You understand the importance of upholding customer-care standards by focusing on call quality, handle-time, lead-transfer ratio, adherence, first-call resolution and,of course, overall reliability.

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Communicative &
empathetic

Communicative & empathetic

Customer Service is all about excellent oral and written communication skills. So, whether you’re resolving an issue, practicing patience and empathy, or multitasking through it all, you know how to relate to others and put them at ease.

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You’re a people person, able to find solutions and respond to the needs of agents and policyholders with timely, accurate, and responsive information.
Search jobs
You bring positivity to every situation you’re in by offering a genuine understanding of our customers’ needs, and providing them with thoughtful counsel, guidance, and insights on the best ways to protect what they value most.
Search jobs
You understand the importance of upholding customer-care standards by focusing on call quality, handle-time, lead-transfer ratio, adherence, first-call resolution and,of course, overall reliability.
Search jobs
Customer Service is all about excellent oral and written communication skills. So, whether you’re resolving an issue, practicing patience and empathy, or multitasking through it all, you know how to relate to others and put them at ease.
Search jobs

Health & wellness benefits

You can enjoy top-notch coverage options on day-one, and other competitive benefits.

A customer-first mentality

We want you to do right by our customers. Your ability to be understanding is what will make them feel protected.

Fortune 100 resources

From career planning to cutting-edge technologies, we provide resources that help you succeed in your pursuit.

Work-life balance

We offer paid time off, as well as the options of flexible and part-time schedules to help keep you feeling energized.

Career advancement

You’ll have ample opportunities to excel, along with supportive peers and management teams helping you every step of the way.
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You can enjoy top-notch coverage options on day-one, and other competitive benefits.
Health & wellness benefits
Health & wellness benefits
We want you to do right by our customers. Your ability to be understanding is what will make them feel protected.
A customer-first mentality
A customer-first mentality
From career planning to cutting-edge technologies, we provide resources that help you succeed in your pursuit.
Fortune 100 resources
Fortune 100 resources
We offer paid time off, as well as the options of flexible and part-time schedules to help keep you feeling energized.
Work-life balance
Work-life balance
You’ll have ample opportunities to excel, along with supportive peers and management teams helping you every step of the way.
Career advancement
Career advancement
Search jobs
I began my journey at Liberty Mutual as a Gold Customer Service Representative assisting Safeco customers and agents with their policies. With the help of my leadership team, I developed a plan to move up in the company by setting and achieving goals to develop and grow.

Bradley W.

Customer Service
The most meaningful part of my role is being able to bring a smile and relief to the customer. Nobody is jumping for joy to call their insurance company. However, if I can make for a seamless, easy, and somewhat joyful interaction, it takes away a little of the burden the customer may feel.

Keith W.

Customer Service
My team culture is open, competitive and fun.

Jimmy R.

Customer Service
Remote Customer Service Representative
Location: Remote, Remote, United States
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Auto Claims Adjuster, Auto Property Damage
Location: Westborough, Massachusetts, United States
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Auto Claims Adjuster, Auto Property Damage
Location: Orlando, Florida, United States
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Whether you’re looking to jump-start your career or take it to the next level, we’re here to help you pursue your tomorrow, today.

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