Claims

Restore peace of mind

As a valued member of our claims team, you’ll help our customers get back on their feet when catastrophe strikes. As an intern or entry-level employee in our Claims Specialist Training Program, you’ll hone your investigative skills, track and resolve cases, and deliver exceptional service to customers who look to you for help.

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Internships

Start your career in the Claims field through an internship! You’ll experience how Liberty Mutual investigates claims and supports our policyholders through every type of challenge—all while being mentored by experts in the field.

Activities include:

Assisting the Claims team through all aspects of the claims process
Exploring how Liberty Mutual makes critical claims decisions, such as liability, compensability, and settlement
Learning about the intricacies of our investigative and claims operations
Completing a summer internship project that you’ll present to colleagues and managers

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Entry-level opportunities

In training, you’ll start learning a specialty while handling claims. You’ll be paired with a mentor that supports you in performing investigations and decisions that make our customers’ lives whole again.

Program includes:

Selecting a specialty, such as Auto/Liability, Workers’ Compensation, Property, Bodily Injury, or No Fault
Graduating into a team of claims specialists and working with a mentor who will support your growth and development
Conducting investigations, communicating with customers, and driving settlement negotiations in a timely and effective manner

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Recent projects

The Workgrid Assistant

This award-winning TechStart project produced a chatbot designed to help employees get faster answers to commonly asked questions. The platform enables enterprises to deliver personalized and contextual information with a modern, unified experience, and eliminates the productivity burden of employees having to login to multiple applications to find information and manage tasks.

Internal Starter App

For this project, the TechStart team built three new applications for Liberty Mutual CI Developers. The first was a UI reference code library for Bootstrap 4 that shows users how to combine common components and colors for Liberty Mutual web development. The second was written in Spring Boot and allows the team to do more coding with less confusion. The third was written in Angular JS designed to teach others the specifics of Angular at Liberty.

DOORS Operational Reporting Migration

Here, the TechStart team was tasked with moving Liberty’s DevOps Operational Reporting System (DOORS) to React JS. First, they created a filterable and exportable artifact mapping grid. Next, they sourced information using Talend, and created Node services to optimize data loading speeds. DOORS now allows the team to report on project progress and helps us better understand the cost of cloud-computing throughout the organization.

Claims opportunities by location

Testimonials

We are the voices that people hear when their lives have changed. I find comfort in knowing that I could be in a position to help someone get their life back on track.

Elijah C. I.

The training you receive at Liberty sets you up for success and allows you to grow and excel. The pace of the training was quick yet allowed you to truly soak in the information. The openness of the training environment created a place where it was not scary or uncomfortable to ask any sort of question. I felt fully capable and ready to jump into my new role and I believe everyone who goes through this training program would agree.