Our Customer Service teams play the starring role in our efforts to provide accurate and responsive service to our customers and agents, ensuring high satisfaction, growth, and retention. In this role, you get to put people first and keep their experience simple by being transparent, values customers appreciate as much as we do.
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Qualities we look for
Responsive & Responsible
You’re a people person, able to find solutions and respond to the needs of agents and policyholders with timely, accurate, and responsive information.
Optimistic & Thoughtful
You bring positivity to every situation you’re in by offering a genuine understanding of our customers’ needs, and providing them with thoughtful counsel, guidance, and insights on the best ways to protect what they value most.
Committed & Goal-Oriented
You understand the importance of upholding customer-care standards by focusing on call quality, handle-time, lead-transfer ratio, adherence, first-call resolution and, of course, overall reliability.
Communicative & Empathetic
Customer Service is all about excellent oral and written communication skills. So, whether you’re resolving an issue, practicing patience and empathy, or multitasking through it all, you know how to relate to others and put them at ease.
Responsive & responsible
You’re a people person, able to find solutions and respond to the needs of agents and policyholders with timely, accurate, and responsive information.
Optimistic & thoughtful
You bring positivity to every situation you’re in by offering a genuine understanding of our customers’ needs, and providing them with thoughtful counsel, guidance, and insights on the best ways to protect what they value most.
Committed & goal-oriented
You understand the importance of upholding customer-care standards by focusing on call quality, handle-time, lead-transfer ratio, adherence, first-call resolution and,of course, overall reliability.
Communicative & empathetic
Customer Service is all about excellent oral and written communication skills. So, whether you’re resolving an issue, practicing patience and empathy, or multitasking through it all, you know how to relate to others and put them at ease.
Why Customer Service jobs at Liberty Mutual?
Health & wellness benefits
You can enjoy top-notch coverage options on day-one, and other competitive benefits.
A customer-first mentality
We want you to do right by our customers. Your ability to be understanding is what will make them feel protected.
Fortune 77 resources
From career planning to cutting-edge technologies, we provide resources that help you succeed in your pursuit.
Work-life balance
We offer paid time off, as well as the options of flexible and part-time schedules to help keep you feeling energized.
Career advancement
You’ll have ample opportunities to excel, along with supportive peers and management teams helping you every step of the way.
Health & wellness benefits
You can enjoy top-notch coverage options on day-one, and other competitive benefits.
A customer-first mentality
We want you to do right by our customers. Your ability to be understanding is what will make them feel protected.
Fortune 77 resources
From career planning to cutting-edge technologies, we provide resources that help you succeed in your pursuit.
Work-life balance
We offer paid time off, as well as the options of flexible and part-time schedules to help keep you feeling energized.
Career advancement
You’ll have ample opportunities to excel, along with supportive peers and management teams helping you every step of the way.
Health & wellness benefits
You can enjoy top-notch coverage options on day-one, and other competitive benefits.
A customer-first mentality
We want you to do right by our customers. Your ability to be understanding is what will make them feel protected.
Fortune 77 resources
From career planning to cutting-edge technologies, we provide resources that help you succeed in your pursuit.
Work-life balance
We offer paid time off, as well as the options of flexible and part-time schedules to help keep you feeling energized.
Career advancement
You’ll have ample opportunities to excel, along with supportive peers and management teams helping you every step of the way.
From our employees
I began my journey at Liberty Mutual as a Gold Customer Service Representative assisting Safeco customers and agents with their policies. With the help of my leadership team, I developed a plan to move up in the company by setting and achieving goals to develop and grow.
Bradley W.
Customer Service
I began my journey at Liberty Mutual as a Gold Customer Service Representative assisting Safeco customers and agents with their policies. With the help of my leadership team, I developed a plan to move up in the company by setting and achieving goals to develop and grow.
Bradley W.
Customer Service
The most meaningful part of my role is being able to bring a smile and relief to the customer. Nobody is jumping for joy to call their insurance company. However, if I can make for a seamless, easy, and somewhat joyful interaction, it takes away a little of the burden the customer may feel.
Keith W.
Customer Service
The most meaningful part of my role is being able to bring a smile and relief to the customer. Nobody is jumping for joy to call their insurance company. However, if I can make for a seamless, easy, and somewhat joyful interaction, it takes away a little of the burden the customer may feel.
Keith W.
Customer Service
My team culture is open, competitive and fun.
Jimmy R.
Customer Service
My team culture is open, competitive and fun.
Jimmy R.
Customer Service
From our employees
I began my journey at Liberty Mutual as a Gold Customer Service Representative assisting Safeco customers and agents with their policies. With the help of my leadership team, I developed a plan to move up in the company by setting and achieving goals to develop and grow.
Bradley W.
Customer Service
The most meaningful part of my role is being able to bring a smile and relief to the customer. Nobody is jumping for joy to call their insurance company. However, if I can make for a seamless, easy, and somewhat joyful interaction, it takes away a little of the burden the customer may feel.
Keith W.
Customer Service
My team culture is open, competitive and fun.
Jimmy R.
Customer Service
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© 2022 Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116| an Equal Opportunity Employer and an Equal Housing Insurer
Your California Privacy Choices© 2022 Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116| an Equal Opportunity Employer and an Equal Housing Insurer