Living Our Values

Our Identity & Values are foundational to helping our customers, partners and communities embrace today and confidently pursue tomorrow. Our employees exemplify these core values inside and outside of Liberty Mutual, going above and beyond for others by making things better and putting people first.

Tales from an underwriter

Successful underwriting is largely about relationship building. Yes, there’s data to be analyzed, risks to be assessed and research to do, but without the ability to build lasting relationships with brokers, clients and across teams at Liberty, none of that matters. Underwriting Consultant Miles R. shares how his understanding of building relationships has led to profitability.

Bringing peace of mind to one of our own

Put people first. Make things better. Act Responsibly. When disaster strikes, our Values guide how we help people embrace today and confidently pursue tomorrow. At Liberty Mutual, we take pride in all the ways we deliver peace of mind to our customers in the wake of catastrophe and loss. But what about when catastrophe and loss devastate one of our own? Custom Underwriting Specialist Jolene G. felt these values come to life when her colleagues rallied together to help her in a time of need.

Empowering newcomers

Have you ever tried to keep kindergarten-aged children busy, learning and having fun virtually? It’s not an easy task, but one that Global Risk Solutions Senior Underwriting Manager Rebecca O. happily tackled when she began volunteering in her hometown.